Manager, Network & Telecommunications

Manager, Network & Telecommunications

The University of Southern Mississippi is currently accepting applications for the position of Manager, Network & Telecommunications.

Position Details Location Hattiesburg

118 College Drive

Hattiesburg, Mississippi, 39406-0001

United States Division iTech Administration Position Type Staff Employment Status Full Time Grant Funded No Salary Range 77,590.00 - 104,973.00 Pay Grade

E15

Posting Close Date Five Days After Posted

Special Instructions to Applicants

Applicants must be currently authorized to work in the United States on a full-time basis without the need for visa sponsorship. The University will not sponsor applicants for work visas (e.g., H-1B).

Job Summary

Monitors, maintains, diagnoses and resolves complex hardware and software problems with the University telecommunications system, wide area network, and local area network systems and their related services and offerings. Manages the Telecommunications and Networking personnel by assigning tasks, setting schedules, and resolving basic personnel issues. Job duties are varied and complex requiring independent judgment. On-call and non-traditional work hours are sometimes required.

Primary Duties and Responsibilities

• Supervises the daily operations of the Networking and Telecommunications staff, including planning, coordinating installation, testing, monitoring, and resolving problems with the University network, cable plant, and communications systems. Develops training and mentoring programs. Coordinates time off requests, completes personnel actions, and performs annual performance evaluations. Assures staff maintains the highest level of integrity and professionalism. Participates in the development of schedules, priorities, and determination of time lines and resources.
• Provides highly skilled technical assistance and knowledgeable advice to users regarding network and telephony hardware and software. Meets periodically with users to discuss current and future network and telephony hardware and software needs. Assists in the development of policies and procedures for users and assures the highest level of customer satisfaction is maintained at all times.
• Assists in developing and adhering to the annual budget for equipment, services, training, and other needs. Oversees the organization and tracking of inventory items and ensures adequate spares are available. Verifies that software and hardware maintenance contracts are up to date.
• Works with directors, other managers, and teams in iTech to discuss solutions to problems and coordinate resources between different groups. Assists in the formation and implementation of University policies and participates in the Disaster Recovery planning process as it relates to the University communications infrastructure.
• Tracks changes and developments and provides input to future directions for networking and communication staff. Keeps informed of national/international computer communication standards and ensures University compliance. Maintains and/or increases technical knowledge through course work, workshops, seminars and readings.
• Chairs the university's cabling standards committee to ensure current standards are kept up-to-date with industry standards and best practices. Responsible for providing planning and infrastructure design requirements for University infrastructure projects. Develops and maintains vendor and service relationships.
• Performs other duties as assigned.

Minimum Qualifications

Bachelor's degree from an accredited college or university in Electronics Technology or Computer Science, or a related information technology field and a minimum of five years of related and progressively more responsible or expansive work experience in an information technology area related to the duties to be performed, including experience overseeing complex or critical information technology projects, large diverse networks, broadband/baseband data communications, and multiple contractors and employees. Directly related experience may be substituted for the education requirement on a year-for-year basis.

Active Cisco Certified Network Professional (CCNP)

Valid driver's license for travel to offices located off the main campus.

Knowledge, Skills & Abilities

• Project methodology skills
• Customer interface skills
• Ability to lead multi-skilled network technicians
• Technical skills to work with staff and client
• Consulting skills to be able to scope projects
• Advanced network and telecommunication troubleshooting
• Extensive knowledge of network and telecommunications protocols
• Extensive experience in troubleshooting and problem solving
• Extensive knowledge of network hardware and configuration recovery
• Extensive knowledge of network equipment management and upgrade process
• Extensive knowledge of network management tools and hardware configuration software
• Highly motivated and aggressive in enlisting other department's help in the resolution of communications issues
• Extensive knowledge of network diagramming tools
• Ability to mentor staff in areas of expertise
• Ability to resolve staff conflicts
• Highly interpersonal and team oriented

Preferred Qualifications

Network and telephony specific certifications are a plus (i.e. Belden-Krone Symphony Certified for copper and fiber, Avaya, Cisco router and switch certifications).

About The University of Southern Mississippi

Since our founding in 1910, The University of Southern Mississippi has remained dedicated to preparing students for success. We deliver programs to more than 13,000 students in Hattiesburg and Long Beach, at teaching and research sites across the Mississippi Gulf Coast, as well as online. We are a community-engaged Carnegie R1 university, earning distinction as one of the nation''s leading research institutions.

Southern Miss is known for pioneering work in polymer science, ocean science, spectator sports safety and security, and bringing language to children with communication disorders. We are also a national leader in a broad range of disciplines, including cybersecurity, hydrography, nutrition, aquaculture, kinesiology, and economic development, among others.

We produce graduates ready to enter fields that are leading the way in emerging technologies through programs such as computer engineering, information technology, and ocean engineering. We're developing the next generation of business leaders, while also responding to critical workforce shortages by producing skilled professionals in education and nursing. With a tradition of excellence in the arts, we are one of only 36 public institutions in the nation accredited in four major areas of the arts. Home to the Golden Eagles, our student-athletes compete in 17 NCAA Division I sports. With a culture marked by passion and persistence, Southern Miss is delivering graduates who are ready for life. For more information, visit www.usm.edu.

The University of Southern Mississippi is an equal opportunity employer, and all qualified applicants will receive consideration for employment. EOE/VETS/DISABILITY.