Manager

Position Details

Position Information

Recruitment/Posting Title Manager Job Category Staff & Executive - Student Affairs and Services Department One Stop - Newark Overview

The Division of Enrollment Management (DEoM) at Rutgers University-Newark is responsible for attracting, enrolling, supporting, and retaining students throughout their academic journey. The division oversees a comprehensive portfolio of student-facing services and programs designed to promote access, affordability, student success, and degree completion.

• One Stop Student Services: Centralized support for financial aid, registration, billing, and enrollment services.
• Office of Financial Aid: Assists students and families with financial aid and affordability programs.
• Office of the Registrar: Manages academic records, registration, transcripts, residency, graduation, and enrollment-related processes.
• Undergraduate & Graduate Admissions: Recruits, admits, and enrolls undergraduate and graduate students while supporting prospective students throughout the admissions process.
• Center for Pre-College Programs: Provides college readiness, academic enrichment, and career exploration programs that promote college access and student success.

Posting Summary

Rutgers University - Newark, an urban public research anchor institution, located in Newark, New Jersey, a city of promise, is seeking a Manager SPVR. The One Stop Student Services Center (One Stop) at Rutgers University-Newark represents an integrated and coordinated cross-functional service in the areas of financial aid, student accounts and registration. The central principle of the center is to create a "single point of service" to improve student service processes, and allow for efficient, seamless and integrated levels of service.

The Manager, Supervisor (Team Lead) of the One Stop Student Services Center (One Stop) at Rutgers University- Newark will report to the Assistant Director of the One Stop. The Manager, Supervisor (Team Lead) will provide leadership in the integrated cross-functional service areas of financial aid, registration, and student accounting. Central to this role is promoting a progressive and simplified student experience, and a culture that supports customer service, student satisfaction, retention, and student success. The Manager, Supervisor (Team Lead) will work with One Stop leadership to foster a customer-focused and service-oriented environment. The Manager, Supervisor (Team Lead) will be knowledgeable about all student benefits and functions across the Offices of Financial Aid, Registrar, and Student Accounting, Billing and Cashiering.

This position is responsible for and not limited to the following:

• Hires, coaches, supervises, trains, and evaluates a staff of Senior Program Coordinators (Sr. Program Coordinators), promoting a high level of customer service, and supporting operations and workflow management of the One Stop.
• Employs a comprehensive performance management system with staff, including performance planning, multiple sources of feedback, and performance reviews.
• Develops and sustains cooperative working relationships; encourages and facilitates cooperation within the One Stop and with customer groups; fosters pride, and trust.
• Monitors performance and provides feedback on a regular basis; provides mechanisms for communication among staff; collaborates with other Manager, Supervisors (Team Leads) and One Stop leadership to analyze workload and adjust staffing configuration as needed to ensure that appropriate job priorities and goals are set.
• Identifies ongoing training needs or other mechanisms to ensure high quality interactions in the One Stop, will advocate for staff professional development and connect Student Services Advisor to those opportunities, and resolve personnel and disciplinary issues as needed.
• Maintains advanced understanding of the functionality that exists in the student information system (including but not limited FAMS, OSFP, Salesforce CRM, ImageNow/Perceptive Content, HESAA, COD, NSLDS, SRDB); serves as a liaison with key individuals in the functional offices to execute advanced actions and support problem resolution on behalf of the students to meet One Stop service expectations.
• Maintains familiarity with the operational calendars and various deadlines of enrollment services areas to proactively identify peak service times, student questions, and approaches to address peak volume and problem resolution.
• Immerses themself in the day-to-day operations of the One Stop and support the 'front line' by working directly with students in navigating the various pathways after enrollment at Rutgers University-Newark: their class registration, their grades, their degrees, their money, and other information related to their academic records.
• Counsels, advises, investigates, problem solves, and resolves questions and issues from students, parents, staff, collegiate units, and other third parties.
• Acts as a facilitator to resolve student services issues; be knowledgeable about all student benefits and functions across the Offices of Financial Aid, Registrar, and Student Accounting, Billing and Cashiering.
• Identifies and anticipates student enrollment issues, resolve or establish a viable and timely plan for resolution, and follow-up on agreed upon plans.
• Prepares to address student enrollment needs, and develop specialized knowledge through their experience, and extensive and regular professional development.

FLSA Exempt Grade 06 Salary Details Minimum Salary 82166.000 Mid Range Salary 104002.000 Maximum Salary 125837.000 Offer Information

The final salary offer may be determined by several factors, including, but not limited to, the candidate's qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university's broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.

Benefits

Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include:

• Medical, prescription drug, and dental coverage
• Paid vacation, holidays, and various leave programs
• Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
• Employee and dependent educational benefits (when applicable)
• Life insurance coverage
• Employee discount programs

Position Status Full Time Working Hours 37.5 Standard Hours 37.50 Daily Work Shift Day Work Arrangement

Consistent with the current application of Rutgers Policy 60.3.22, this position may be eligible for a hybrid work arrangement. Flexible work arrangements are not permanent, are subject to change or cancellation and contingent on the employee receiving approval in the FlexWork@RU Application System. Additional information may be found at https://futureofwork.rutgers.edu.

Rutgers Future of Work | uhr.rutgers.edu

Union Description Admin Assembly (MPSC) Payroll Designation PeopleSoft Seniority Unit Terms of Appointment Staff - 12 month Position Pension Eligibility ABP

Qualifications

Minimum Education and Experience

• Requires a bachelor's degree
• Five years of experience in financial aid, registration, and/or student billing at an academic institution

Certifications/Licenses Required Knowledge, Skills, and Abilities

• Excellent interpersonal, written, and verbal communication, critical thinking and administrative skills
• Ability to meet expectations in a fast-paced and dynamic customer-oriented environment with flexibility to accommodate adjusting priorities
• Ability to operate strategically and develop short-and long-term goals and methods by which to achieve them
• Sensitive to cultural diversity and backgrounds
• Experience in Microsoft Office Suite, student information systems, case management
• Must be able to attend functions off campus and work regularlyscheduled evenings/weekend as required

Preferred Qualifications

• Master's degree in higher education administration or related field
• Supervisory/management and/or leadership experience
• Experience working at the Rutgers, The State University of NJ or a similar multi-campus university
• Working knowledge of student information systems (including but not limited FAMS, OSFP, Salesforce CRM, ImageNow/Perceptive Content, HESAA, COD, NSLDS, SRDB, IMS)
• Experience in a one stop service model, financial aid, registrar and/orstudent accounting preferred

Equipment Utilized

• The Manager, Supervisor (Team Lead), in collaboration with the One Stop leadership and OIT, will develop unified forms and electronic systems to enhance the virtual and physical student services.
• In collaboration with other campus one stop partners, the Manager, Supervisor (Team Lead) will assist with developing the brand identity of the one stop student services center, this includes publications, online student forum listserv, staff listserv, social media campaigns, and website to enhance communications with students and staff.
• Must display knowledge of processing and technological applications related to student enrollment services that enhance successful program development and administration.
• Working knowledge of the following student systems:PeopleSoft, Salesforce, Federal & State Applications, Educational Tools etc.

Physical Demands and Work Environment Special Conditions

Posting Details

Posting Number 26ST1989 Posting Open Date 10/28/2026 Special Instructions to Applicants Regional Campus Rutgers University-Newark Home Location Campus Rutgers University-Newark City Newark State NJ Location Details

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements

Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.

Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we encourage all qualified applicants to apply. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • What is the highest level of education you have completed?

• High School Diploma/GED

• Associate's Degree

• Bachelor's Degree

• Master's Degree

• Ph.D.

• • Do you have five years of experience in financial aid, registration, and/or student billing at an academic institution?

• Yes

• No

• • Have you been in your current position for 6 months?

• Yes

• No

Applicant Documents

Required Documents

• Resume/CV
• Cover Letter/Letter of Application
• List of Professional References (contact Info)

Optional Documents