At Expeditors, we are not in the shipping business; we are in the information business. Our strength comes from combining transportation, customs brokerage, warehousing, distribution, and supply chain visibility into solutions that help customers manage global supply chains.
We are seeking an experienced leader to manage and grow our Ocean Import, Order Management, and Delivery Management operations in the Minneapolis/St. Paul district.
This role combines operational leadership, customer engagement, business development, financial management, and people development. The successful candidate will be responsible for driving operational excellence while ensuring customers receive exceptional service across import transportation, purchase order visibility, and final delivery execution.
Major Duties and Responsibilities
Develop People
- Recruit, coach, and develop team members.
- Conduct regular one-on-one meetings and performance reviews.
- Create development plans and succession plans.
- Build leadership depth and identify future leaders.
- Foster an environment focused on collaboration, accountability, and continuous improvement.
Drive Customer Success
- Ensure customer SOPs are accurate and maintained.
- Oversee service delivery and escalation management.
- Partner with customers to improve visibility, execution, and supply chain performance.
- Build long-term strategic relationships with key accounts
Lead Operations
- Manage Ocean Import, Order Management, and Delivery Management teams.
- Ensure operational excellence and compliance with company standards.
- Drive process improvement and productivity initiatives.
- Monitor operational performance metrics and customer service levels.
- Support the implementation and transition of new customer business.
- Maintain accurate shipment visibility and milestone reporting.
Grow the Business
- Partner with district sales and account management teams to identify growth opportunities.
- Support customer presentations, proposals, and solution design efforts.
- Develop strong relationships with customers, carriers, transportation providers, and internal network partners.
- Act as a subject matter expert for Ocean Import and Supply Chain Services solutions.
Lead Financial Performance
- Manage departmental revenue and expense performance.
- Review profitability, productivity, and customer growth trends.
- Participate in budgeting and forecasting activities.
- Ensure accurate financial reporting and billing processes.
Required
- 5+ years of international logistics or supply chain experience.
- Leadership experience managing teams and developing employees.
- Strong understanding of ocean freight operations.
- Financial and business acumen.
- Excellent communication and relationship-building skills.
- Strong analytical and problem-solving capability.
Preferred
- Experience managing Order Management or Supply Chain Services programs.
- Experience with transportation or delivery management operations.
- Experience in customer implementation and account growth initiatives.
- Experience leading cross-functional teams.
- Bachelor''s degree in Business, Supply Chain, Logistics, or related field.
Pay Range: $48-60k Salary plus Monthly Operational Bonus
Expeditors offers excellent benefits:
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus