Manager of Financial Center Experience and Enablement

Job Description

This leader drives transformation across our financial centers, elevating how we serve, engage, and grow with customers every day. By aligning strategy, coaching, and execution, this role ensures a consistent, high‑impact experience that fuels performance and deepens relationships across the region.
 
Essential Functions
•    Strategy & Transformation
*Lead priority financial center transformation initiatives in partnership with Financial Center (FC) Experience & Enablement team, FC leadership and key partners
*Own and evolve consumer and business delivery models, focusing on customer conversation strategies 
*Partner with market and executive leaders to align financial center experience with enterprise priorities

•    Enablement & Experience Design
*Develop and implement tools, resources, and technology that enable empower our teammates and fuel exceptional customer experiences
*Standardize and scale best practices across all financial centers
*Ensure consistent execution of financial center operating models, in partnership with FC leadership
•    Coaching & Capability Building
*Ensure delivery of monthly skill‑building clinics with Regional Presidents and District Managers
*Manage EMPOWER coaches and Small Business Sales Consultants to operate as high‑impact extensions of regional leadership
*Assess coaching effectiveness and refine approach to drive stronger outcomes
•    Performance Management & Accountability
*Monitor KPIs, provide coaching, and build targeted action plans with leaders
*Establish routines to inspect execution and reinforce accountability across leadership levels
*Conduct branch visits, attend clinics, and participate in leadership routines to ensure incremental impact
•    Risk & Execution Management
*Identify, escalate, and resolve risks or barriers to execution quickly and effectively
 
Additional Essential Functions
•    Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations
•    Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
•    Work as part of a team
•    Work with on-site equipment
 
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
Education
High School Diploma                 
Bachelor's Degree    Business, Finance, or related field             
 
Work Experience
5 - 6 years    Retail banking, financial center leadership, or sales strategy          
3 - 5 years    Leading teams, coaching, or driving performance in a multi‑site environment             
 
Additional Knowledge, Skills and Abilities
•    Demonstrated experience managing sales performance, KPIs, and customer experience initiatives    
•    Strong coaching and talent development skills with a track record of improving performance  
•    Ability to translate strategy into execution across multiple locations    
•    Experience leading or supporting large‑scale transformation or change initiatives    
•    Data‑driven decision making with ability to interpret performance metrics and adjust approach  
•    Strong stakeholder management and ability to influence senior and field leaders    
•    Excellent communication skills with the ability to lead through others and drive accountability  
 

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.