Manager of Patient & Provider Relations

About Us: The Assistance Fund (TAF) is a national nonprofit organization dedicated to helping patients access the medications they need when cost is a barrier. Every day, we provide financial assistance to individuals facing serious and chronic health conditions, helping them access and remain on their prescribed treatment.

Our vision is simple but powerful: a future where no person goes without medication because of an inability to pay. Until then, we are committed to helping patients overcome financial barriers to treatment.

Our work requires precision, compliance, and compassion. Every team member at TAF plays a meaningful role in delivering financial assistance responsibly, efficiently, and with integrity.

Summary of Position: The Manager, Patient and Provider Relations is responsible for seamless communication between healthcare providers, patients, and internal teams to facilitate timely access to medications, timely resolutions to patients, pharmacy and provider escalations, efficient approvals of claim overrides, coordination of patient and provider portal requests. This role ensures high levels of patient and provider satisfaction, and adherence to organizational policies and procedures while strengthening provider relationships and expanding education and outreach. This includes providing direct leadership to the Resolutions Specialist, Provider Relations Specialist and Portal Support team members ensuring accountabilities for all aspects of operations. This role serves as the primary liaison between providers, pharmacies, patients, and internal Operations teams to resolve complex access or billing issues, managing workflows, and ensuring compliance with relevant regulations and company policies. Also responsible for building a culture of trust, where team members enjoy their work, have opportunities for growth and have fun.

Work Model and Compensation: This is an Orlando-based hybrid position requiring employees to work onsite at TAF's Orlando office two days per week. The anticipated salary range for this position is $80,000 to $90,000 annually, with final compensation determined based on experience and qualifications. This position is also eligible for an annual bonus.