Summary:
The primary function of the Manager of Patient & Workplace Safety is to help maintain a safe and secure environment for patients, staff, and visitors of the hospital. This individual provides safety support for hospital leadership and staff, safety related training, education and coaching for milieu specialists, and unit staff, and routinely monitors and assesses competencies of milieu specialist & unit staff related to effective milieu management, and verbal de-escalation and Nonviolent Crisis Intervention® (NCI) techniques. The Manager of Patient & Workplace Safety also plays a key role in conducting environmental safety rounds, emergency situation drills (“codes”), and providing real-time training that enables facility leaders to develop and effectively execute milieu management safety plans. The Patient & Workplace Safety Manager routinely participates in facility and program staff meetings/huddles to report outpatient & workplace safety updates or concerns. The Patient & Workplace Safety Manager serves as the facility’s Behavioral Emergency Response Team (BERT) coordination leader and Relay asynchronous communication devices administrator. This role reports directly to the Director of Nursing at each respective hospital campus and maintains a dotted line reporting structure to the Director of Patient & Workplace Safety for the System.

Job Duties & Responsibilities:

In conjunction with System leadership, conduct systematic needs assessments throughout the organization related to personal safety of patients as well as environmental safety in both clinical and non-clinical environments.

Conduct facility surveillance rounds with leadership to make assessments and develop training and supervision models to ensure patient safety and audit outcomes.

Conduct daily/weekly environmental safety risk rounds.

Check/verify Milieu Specialists’ daily assigned tasks and provide ongoing coaching, mentoring, and monitoring, as needed

Conduct monthly/quarterly Milieu Specialist competency assessments and maintain documentation of such.

Round on new employees to assess knowledge/understanding of q15-minute rounds, environmental rounds, assigned 1:1s, milieu management, patient engagement, NCI techniques, reporting out of safety concerns.

Assist units in conducting staff debriefings after code greens are call and documentation of debriefings.

In conjunction with leadership, create and implement a physical environment plan that assures patient safety.

Provide ‘train the trainer’ for select staff to expand training resources.

Maintain schedules and time for assigned Milieu Specialist(s).

Conduct video review of restraints and seclusions audits and retraining/education in real-time when necessary.

Partner with approved third-party consultants related to hospital training programs.  

Collaborate with facility clinical team to address individual patients who present high patient safety risk factors at admission and implement safety and mitigation plans.

In conjunction with leadership, observe and evaluate the progress of trainees, providing mentoring, supervision, counseling, and planning for individual trainee improvement.  

Demonstrate understanding of applicable laws, regulations, and Joint Commission standards.

• Involve self in the learning and application of relevant laws, regulation, and standards.
• Participate in services, seminars, and other meetings to increase involvement and awareness of regulations and standards.
• Involve self in the education of other disciplines regarding the departmental-specific rules/regulations.

Participate in the quality assessment and performance improvement program.

• Gain understanding of the quality assessment and performance improvement process.
• Apply the quality assessment and performance improvement model to your department’s activities.
• Participate and/or create quality assessment and performance improvement teams that lead to enhancements in other hospital areas.
• Educate and involve self in hospital and departmental performance improvement plans.

Communicate patient and workplace safety initiatives and expectations to Milieu Specialists, ensuring accountability, follow through, and periodic follow up when necessary.

Collaborate with other areas of the organization to support safety efforts of patients, employees, and environment at all levels of care, including but not limited to, nursing, nurse educators, operations, human resources, data analytics, quality improvement, compliance, etc.

Allocate resources effectively to support safety initiatives and programs.

Ensure cost-effective use of resources while maintaining high safety standards and adhering to industry best practices. 

Perform other miscellaneous duties as assigned.

Promote a team atmosphere by treating individuals with respect and honesty and by using direct communication and active listening skills.

• Be open to change and actively support change.
• Be open to others’ ideas and points of view.
• Evaluate employees objectively and provide employees with periodic feedback.

Promote department goals as well as the mission of the hospital.

• Communicate goals to fellow staff members.
• Maintain department policies and procedures.
• Include requirements and guidelines from external agencies (i.e., Joint Commission, State of Wisconsin).
• Maintain and/or communicate to appropriate party function backlog at a set time.
• Educate new staff regarding regulations or requirements of those functions that relate to their areas or departments, as directed.
• Demonstrate acceptance and training of student interns in the department, as directed.

Participate in hospital committees, performance improvement team meetings, and team projects, as directed.

• Demonstrate punctuality and preparedness.
• Demonstrate effective communication skills.
• Demonstrate good organizational skills.
• Contribute in a positive, solution-focused manner.

Conduct self in a professional manner.

• Demonstrate organizational skills that promote timely response to all inquiries and to task completion.
• Communicate with all individuals in a positive and professional manner.
• Attempt to resolve individual issues with peers in a positive, calm manner, with a focus on solution.
• Communicate concerns and provide solutions for same.
• Project a professional image by wearing appropriate, professional attire.
• Ability to influence departments within Rogers and provide technical guidance.

Additional Job Description:

Education/Training Requirements:

• Bachelor’s degree in criminal justice, psychology, social work, nursing, healthcare-related field.
• Minimum of three (3) years’ progressive people and healthcare facility leadership experience required.
• One to three years’ healthcare experience in patient safety, risk, and/or quality required. Healthcare experience should be recent and within a clinical setting.
• Certified Instructor for Nonviolent Crisis Intervention® (NCI) within six (6) months from the date of hire required. Maintenance of certification in good standing required indefinitely.
• American Heart Association CPR certification within thirty (30) days of hire. Bi-annual re-certification is required.
• Proficiency utilizing electronic health record (EHR) software (e.g., Cerner, Epic, etc.).
• Proficiency utilizing Microsoft® Office Products.
• Valid driver license. Must be granted insurable status by the Rogers Memorial Hospital insurance policy.

With a career at Rogers, you can look forward to a Total Rewards package of benefits, including:

• Health, dental, and vision insurance coverage for you and your family 
• 401(k) retirement plan 
• Employee share program 
• Life/disability insurance 
• Flex spending accounts  
• Tuition reimbursement 
• Health and wellness program
• Employee assistance program (EAP)

Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health. To link to the Machine-Readable Files, please visit Transparency in Coverage (uhc.com)