Manager on Duty - Pirates Voyage

Pirates Voyage – Pigeon Forge, TN

Pirates Voyage is seeking an experienced, driven, and people-focused Operations Manager to join our leadership team. This is more than an operations position-it is a growth opportunity for a strong leader who is looking to develop toward a higher operational-level role within the organization.

The Operations Manager will play a key role in the overall success of the attraction, providing leadership and direction across multiple operational areas, including Food & Beverage, Retail, Maintenance, Guest Services, Safety, and overall daily operations.

The ideal candidate is a hands-on leader who understands hospitality, knows how to lead through other managers, is comfortable making decisions in a fast-paced environment, and has a strong desire to grow professionally within a dynamic entertainment organization.

Essential Duties and Responsibilities (Including, but not limited to):

• Serve as Manager on Duty for a high-volume, fast-paced themed dinner attraction.
• Provide leadership and operational oversight across multiple departments, including Food & Beverage, Retail, Maintenance, and Guest Services.
• Mentor, coach, and provide direction to Department Managers and other leaders.
• Serve as the attraction's Safety and Loss Control Coordinator, promoting a strong culture of safety for employees and guests.
• Maintain a safe, clean, professional, and aesthetically pleasing environment throughout employee and guest areas.
• Partner with contractors and internal Maintenance teams on facility maintenance, repairs, upgrades, and improvement projects. MUST have hands-on experience.
• Monitor daily operations and identify opportunities to improve efficiency, service, profitability, and the overall guest experience.
• Assist with staffing, scheduling, employee development, performance management, and accountability across operational departments.
• Help ensure company policies, procedures, safety standards, and operational expectations are consistently followed.
• Step into leadership responsibilities as needed and demonstrate the ability to effectively lead the operation in the absence of the General Manager, Assistant General Manager or Director of Operations.

What We're Looking For

We are looking for a career-minded attraction leader who is ready for their next step and interested in growing within the organization.

Requirements:

• 3–5+ years of progressive management and leadership experience, preferably in hospitality, entertainment, attractions, food & beverage, or a related industry.
• Previous experience leading multiple departments or teams.
• Strong communication, organizational, decision-making, and problem-solving skills.
• The ability to lead, coach, and hold other leaders accountable.
• Experience working in a high-volume, fast-paced operation.
• A strong understanding of guest service and the importance of the overall guest experience.
• The ability to balance people, operations, safety, and financial performance.
• A willingness to be hands-on and actively engaged with the operation.
• A demonstrated desire for continued professional growth and advancement.

Why This Opportunity?

This position provides the opportunity to work closely with senior leadership and gain broad exposure to the operational and business functions that drive a successful entertainment attraction.

For the right candidate, this role can serve as an important developmental step toward future senior leadership and General Manager opportunities within the organization.

Compensation & Benefits

We offer a competitive compensation package, including:

• Medical Insurance, Dental Insurance, Vision Insurance
• Other types of insurance
• HSA/FSA options
• Paid Time Off
• Employee Discounts
• Flexible Scheduling

Job Type: Full-time Work Location: On-site (REQUIRED) – Pigeon Forge, TN