Manager - Operations (Cutting / Production)

As the Manager - Operations, you will manage multiple priorities in a customer-centered environment. You will lead a diverse group of team members, which can include Operations Associates, Drivers and Administrative Coordinators. This position will have primary responsibility for a high-volume cutting and production operation within a large distribution facility. You will interact with other internal departments such as Sales in addition to external customer support and interactions. You will provide exceptional customer service through order fulfilment and problem resolution. You will oversee key performance indicators (KPIs) to maintain and improve service quality. You may manage employees in a unionized environment.

Responsibilities:

• Manages all aspects of the location, including high-volume cutting and production operations, to include accurate on time order fulfillment and shipping, on time receiving, manage working capital (as it relates to Operations), inventory and quality management systems.
• Management responsibility of a location that could include multiple warehouse management systems, multi-shift production operations, and/or multifaceted customer value added services.
• Maintains a safe, secure and inclusive workplace.
• Manages, coaches, mentors, hires and trains employees, including front-line Supervisors and their teams. This also includes performance management.
• Ensures compliance with policies, procedures, and audit standards (e.g. internal controls, ISO 9000).
• Manages expense-based profit and loss statement (P&L) to plan.
• Drives efficiencies within the facility using LEAN methodologies, including process implementation and continuous improvement initiatives.
• Maintains facility tour-ready standards.
• Ensures preventative maintenance of the facility and all equipment (e.g. material handling equipment, wire cutting machines, racking systems, warehouse infrastructure).
• Matches facility capacities to customer/sales professionals' expectations. Works with sales professionals and leadership on production capacity, large projects, and market strategy to accurately set customer expectations.
• Works with other support departments such as Accounts Payable, Accounts Receivable, Human Resources and Finance.
• Actively engaged in developing annual budgets for the facility.

Qualifications:

• High School Degree or Equivalent required; Bachelor's Degree preferred
• 5+ years' operations experience, specifically in distribution center facilities preferred, with production, manufacturing, cutting operations and/or comparable high-volume operations experience strongly preferred
• Experience managing a group or team of individual contributors and/or indirectly supervises support staff, including experience leading Supervisors or other people leaders
• Knowledge of Microsoft applications (e.g. Excel, Word, Teams, Power Point)
• Ability to effectively communicate in both group and individual settings, across front-line operations and business/sales leadership
• Capable of handling multiple priorities with a high sense of urgency in a fast-paced, high-volume production environment
• Ability to travel 0-25% of the time

Working Environment: Work is generally performed in a warehouse environment. The noise level is moderately quiet. Generally well ventilated and well lighted. Warehouse employees may be exposed to all kinds of weather and may be required to wear protective clothing. Operates heavy equipment. Strict safety regulations may be required.

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