Job Description
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Job Title: Manager, Operations
Posting Start Date: 10/29/26
Job Description:
Primary Role
American Water is currently seeking a Manager, Operations to join our Jefferson City, Missouri location. As Manager, Operations you will be responsible for directing the day-to-day management, development and operation of the production/ treatment or the distribution and metering of water and/or wastewater operations.
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Key Accountabilities
- Prepare and control local construction, operations, and maintenance within established budget limitations
- Be the lead in establishing and managing personal relationships and rapports with political, civic and key stakeholders within area of responsibility
- Be interface with regulatory entities and represent company positions as regulatory proceedings and hearings
- Ensure local water and/or wastewater operations meet the required standards and are in compliance with regulatory targets
- Manage the implementation of standards, targets, policies, and plans to ensure the continuing and increasing operational efficiency, effectiveness, and profitability
- Ensure that operational integrity (quality, environment, reliability, health, safety, security, etc.) is maintained
- Develop and direct cost effective solutions to meet customers' expectations and technical requirements and to encourage best practice and innovation throughout all operational areas
- Implement effective reporting processes. Provide analysis and support to Superintendent with information required for various reports, budgets, and business plans
- Implement and foster the coaching and development of employees, including idea generation, within respective functional area
- Support Directors and local operational managers in ensuring effective people management policies and practices are developed and implemented (e.g., time and attendance, workforce management, etc.) and ensure resources are developed and deployed appropriately. Continue to reinforce the importance of developing a diverse workforce. Support the Business Development function in the operational analysis pricing and integration of water and wastewater business opportunities in both the regulated and non- regulated markets
- Work collaboratively with other functional leads to mitigate business risks. (Work order completion, unaccounted for water)
- Implement effective communications at all levels of our operations. Provide effective leadership that will enhance our abilities to be flexible to changing business environments
- Contribute to effective communication by listening and providing constructive feedback; supporting the creation of an open and honest work environment; cascading and sharing knowledge and information relevant to other members of the team and colleagues across the business
Knowledge
- Knowledge of the regulated water/wastewater business within the region and the regulations impacting the business as well as applicable regulations, requirements, and trends within water/wastewater business
- Knowledge of company policies and procedures and management theories, practices, and trends, expert knowledge of process and operational areas
Experience/Education
- Minimum Four (4) years supervisory experience in water works or related field
- Bachelors or equivalent experience
Travel Requirements
- Local and occasional regional travel
License/Certifications
- State license preferred
- Must possess valid drivers license
- Training in Safety Certification preferred
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