Job Description
Overview
Snap-on Business Solutions Group; RS&I Divison of Snap-on Incorporated
Location: Rochester Hills, MI
Work: Monday thru Friday; onsite 5 days per week
Manage the core operational functions for the Snap-on Business Solutions' Rochester Hills, MI location, with primary responsibility for supply chain and truk inventory, call center operations, facilities management, and safety/compliance. Ensure each area operates efficiently, supports business objectives, and maintains high standards for customer service, operational control, employee safety, and regulatory compliance.
Responsibilities
Snap-on Business Solutions Group; RS&I Divison of Snap-on Incorporated
Location: Rochester Hills, MI
Work: Monday thru Friday; onsite 5 days per week
Manage the core operational functions for the Snap-on Business Solutions' Rochester Hills, MI location, with primary responsibility for supply chain and truk inventory, call center operations, facilities management, and safety/compliance. Ensure each area operates efficiently, supports business objectives, and maintains high standards for customer service, operational control, employee safety, and regulatory compliance.
Responsibilities
- Oversee and Manage Core Operational Functions: Provide leadership, direction, and accountability across the following key areas to ensure efficient, compliant, and customer-focused operations:
- Supply Chain Management
- Supply chain and truck inventory, procurement, and distribution.
- Call Center Operations and Customer Support Performance
- Facilities Management and Site Readiness
- Safety, Compliance, and Operational Risk Management
- Supply Chain Management
- Set and Achieve Operational Metrics: Establish, monitor, and improve key performance indicators across supply chain, call center, facilities, and safety/compliance functions. Ensure teams are appropriately staffed, trained, managed, and held accountable for meeting service, cost, quality, and compliance objectives.
- Drive Operational Planning and Process Improvement: Develop and execute plans that improve workflow, customer responsiveness, supply chain reliability, facility effectiveness, and compliance performance. Identify process gaps, implement corrective actions, and support initiatives that improve productivity, cost control, and operating discipline.
- Cross-Functional Collaboration: Work closely with Sales, Finance, Human Resources, IT, Snap-on Corporate departments, vendors, and business unit leaders to ensure operating priorities are aligned, customer needs are met, and site-level requirements are effectively supported.
- Support Continuous Improvement Goals and Initiatives: Lead operational improvement initiatives, including RCI savings targets, cost reductions, service level improvements, process standardization, and Key Business Indicator (KBI) Actively support Snap-on Corporate's Continuous Improvement efforts.
- Develop, Mentor, and Reinforce Accountability: Provide coaching, development, and performance feedback to team members responsible for supply chain, call center, facilities, and safety/compliance activities. Build bench strength, promote collaboration, and reinforce a culture of ownership, safety, compliance, and customer service.
Qualifications- Leadership and Cross-Functional Management Skills: Strong leadership skills with the ability to manage diverse operating functions, influence across a matrixed organization, and collaborate effectively with business units, corporate departments, vendors, and site-level teams.
- Educational Background: Bachelor's Degree in Business or a related field.
- Safety and Compliance Orientation: Demonstrated ability to maintain a safe working environment, support regulatory and company compliance requirements, manage documentation, and promote accountability for safe and compliant operating practices.
- Experience: 10+ years of progressively responsible operations leadership experience, ideally including supply chain management, customer support or call center operations, facilities oversight, safety programs, compliance activities, or related operational functions.
- Technical and Systems Proficiency: Proficiency with Microsoft Office and operational systems used to manage inventory, purchasing, customer support activity, reporting, facility work orders, and safety/compliance documentation.
- Operational Knowledge: Working knowledge of supply chain practices, inventory controls, call center performance management, facility operations, workplace safety, compliance requirements, and operational risk management.
- Analytical and Problem-Solving Skills: Strong analytical, financial, and operational problem-solving abilities, with the capability to interpret performance trends, identify root causes, and implement practical improvements across multiple functions.
- Initiative and Continuous Improvement Mindset
Numbers & Facts
| Location | Rochester Hills, Michigan |
| Industry | Manufacturing - Other |
| Company Size | 10,000 employees or more |
| Website | http://www.snapon.com |
About Company
Snap-on Incorporated is a leading global innovator, manufacturer and marketer of tools, equipment, diagnostics, repair information and systems solutions for professional users performing critical tasks. Products and services include hand and power tools, tool storage, diagnostics software, information and management systems, shop equipment and other solutions for vehicle dealerships and repair centers, as well as for customers in industries, including aviation and aerospace, agriculture, construction, government and military, mining, natural resources, power generation and technical education. Snap-on also derives income from various financing programs to facilitate the sales of its products and support its franchise business. Products and services are sold through the company’s franchisee, company-direct, distributor and internet channels. Founded in 1920, Snap-on is a $3.7 billion, S&P 500 company headquartered in Kenosha, Wisconsin.
Skills
- Analysis Skillsunmatched
- Business Solutionsunmatched
- Business Supportunmatched
- Call Center Managementunmatched
- Call Center Operationsunmatched
- Call Centersunmatched
- Coachingunmatched
- Continuous Improvementunmatched
- Corporate Complianceunmatched
- Corrective Actionunmatched
- Cost Controlunmatched
- Cross-Functionalunmatched
- Customer Relationsunmatched
- Customer Service Operationsunmatched
- Customer Support/Serviceunmatched
- Document Managementunmatched
- Documentationunmatched
- Facilities Managementunmatched
- Financeunmatched
- Financial Operationsunmatched
- Human Resourcesunmatched
- Inventory Managementunmatched
- Lead Generationunmatched
- Leadershipunmatched
- Maintain Complianceunmatched
- Matrix Managementunmatched
- Mentoringunmatched
- Metricsunmatched
- Microsoft Officeunmatched
- Operational Controlunmatched
- Operational Improvementunmatched
- Operations Managementunmatched
- Operations Planningunmatched
- Performance Managementunmatched
- Performance Metricsunmatched
- Problem Solving Skillsunmatched
- Process Developmentunmatched
- Process Improvementunmatched
- Procurement Managementunmatched
- Productivity Managementunmatched
- Purchasing/Procurementunmatched
- Regulatory Complianceunmatched
- Risk Managementunmatched
- Root Cause Analysisunmatched
- Safety Complianceunmatched
- Safety/Work Safetyunmatched
- Salesunmatched
- Supply Chainunmatched
- Supply Chain Managementunmatched
- Systems Administration/Managementunmatched
- Trend Analysisunmatched
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