Manager Patient Access

Job Summary

The Manager Patient Access is responsible for overseeing the daily operations of patient registration, scheduling, insurance verification, financial clearance, and customer service functions. This role ensures efficient patient access processes, regulatory compliance, revenue cycle integrity, and exceptional patient experiences across all access points within the healthcare organization.

Job Responsibilities

• Manage and supervise Patient Access team members, including registration, scheduling, authorization, and financial clearance staff.
• Monitor daily operational performance and productivity metrics. Analyze operational and financial performance metrics.
• Develop staffing schedules and ensure appropriate coverage.
• Ensure accuracy and completeness of patient demographic and insurance information.
• Audit quality indicators, conduct routine audits, and implement corrective actions.
• Oversee insurance verification, pre-certification, and authorization processes.
• Support point-of-service collections and financial counseling efforts.
• Collaborate with Revenue Cycle, Billing, and Finance departments to reduce denials and improve reimbursement.
• Resolve complex patient concerns and service recovery issues.
• Ensure staff communicate financial obligations and payment options clearly and compassionately.
• Support initiatives to improve patient satisfaction scores by promoting exceptional customer service standards.
• Implement policies and procedures related to patient access operations.
• Participate in accreditation and regulatory readiness activities.
• Identify workflow improvement opportunities and implement best practices. Develop action plans to improve key performance indicators (KPIs).
• Lead projects focused on operational efficiency and patient experience enhancement by partnering with clinical, physician practice, revenue cycle, and executive leadership teams
• Assist in strategic planning and implementation of patient access initiatives.
• Effectively communicate organizational goals and expectations across teams.

Education Requirements

• Minimum: High School Diploma or equivalent.
• Preferred: Bachelors degree in Healthcare Administration, Business Administration, or related field preferred. Equivalent healthcare leadership experience may be considered.

Experience Requirements

• Required: Three (3) years of healthcare registration, scheduling, revenue cycle or patient access experience. Minimum of two (2) years of supervisory or management experience.
• Preferred: Experience with electronic health records (EHR) and registration systems.

License/Certification Requirements

• Minimum: None