Manager Patient Transport

UnityPoint Clinic- PACE (Program of All-Inclusive Care for the Elderly)

Transportation Manager

Waterloo, IA

Monday-Friday 8:00AM-5:00PM

Full Time Benefits

Under supervision by the PACE Director, is responsible for the direct supervision of PACE transportation staff, Administrative Assistant II PACE (medical appointment schedulers), and for overseeing the day-to-day coordination of transportation services for PACE to ensure a safe, functional, accessible and comfortable environment for the delivery of services to participants. Ensures PACE transportation operations, scheduling and facility management are in compliance with all governing regulations.

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:      

• Expect paid time off, parental leave, 401K matching and an employee recognition program.   

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. 

Find a fulfilling career and make a difference with UnityPoint Health.

Leadership & Program Management

• Provides leadership in the development, implementation, and evaluation of PACE service goals and outcomes.
• Participates as a member of the leadership team in organizational planning, goal setting, and program evaluation.
• Facilitates development of strong, cohesive teams through effective communication, team building, and problem-solving.
• Provides administrative after-hours on-call support.
• Assists in development of job descriptions and participates in interviewing, hiring, onboarding, and training staff.
• Assists in development of staffing models and ensures compliance with staffing guidelines, including use of temporary/agency staff.
• Supports professional development by identifying and assessing core competencies and performance improvement opportunities.
• Evaluates employee performance at 30/90 days, annually, and as needed.
Operations & Care Coordination

• Oversees coordination of PACE providers and participants for outpatient services and referrals to specialty providers.
• Oversees scheduling and confirmation of all external diagnostic appointments, surgeries, and medical consultations.
• Coordinates clinical service delivery with business functions such as payroll, accounts payable, and billing.
• Maintains collaborative relationships with other healthcare providers.
Compliance & Regulatory Oversight

• Maintains working knowledge of applicable federal, state, and local laws, regulations, and organizational policies (e.g., Compliance Accountability Program, Code of Ethics) to ensure adherence.
• Ensures risk management principles are implemented across operations.
• Adheres to PACE Participant Rights Policy at all times.
• Protects privacy and maintains confidentiality of sensitive participant and organizational information.
Transportation & Resource Management

• Manages ongoing vehicle maintenance and plans for vehicle replacement to ensure safe transportation.
• Assesses and plans for additional vehicle purchases to meet growing participant needs.
• Assists in ensuring efficient use of organizational resources through financial and operational report monitoring.
Quality & Patient Care Oversight

• Monitors quality of participant care provided by PACE Center staff, transportation staff, and contracted providers.
• Ensures a safe, functional, accessible, and comfortable environment for service delivery.
• Investigates and resolves grievances, service concerns, and incidents, ensuring timely documentation.
• Works effectively with individuals from diverse ethnic and cultural backgrounds.

Education

Bachelor's degree OR equivalent education and experience

Experience

One to two years of leadership required

Licenses/Certifications

• Current license when driving company issued vehicles
• Must have a minimum of two years driving experience with no record of DUI, DWI, or similar alcohol or drug related offenses over the past five years
• No record of reckless driving, careless driving, speeding over 15 miles above the speed limit, fleeing or eluding a police officer, chemical test refusal, leaving the scene of an accident, driving after revocation or suspension, or passing a stopped school bus in the last five years.
• Auto Insurance when driving personal vehicle

• IA Child Abuse Mandatory Reporter Training in state(s) where providing care