Manager Physician Services Support

Salary Estimate: $111987.20 - $186284.80 / year
Learn more about the benefits offered for this job.

The estimate displayed represents the typical salary range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) Manager Physician Services Support today with HCA Healthcare.

Job Summary and Qualifications

The Manager of Physician Services Support is a working manager that provides managerial leadership in establishing goals and priorities and in the overall management of current physician relations within an HCA division. This position ensures continuity and alignment of the division’s Physician Support Team with HCA’s corporate IT&S strategies, division IT&S strategic plans, and facility needs, and participates and in the development of guidelines, procedures, and standards for initiatives impacting Physicians.

Primary responsibilities include serving as the physician support leader for the division, managing the Physician Support Team, and coordinating consistent support of physicians working within the division.

This individual also assists in resolving issues regarding clinical applications, coordinates division-wide testing and implementation of software releases, assists in developing strategies for training and tools for clinical applications across the division, and champions standardization, utilization, optimization and use of best practices in clinical applications.

The Manager of Physician Services Support requires subject matter knowledge of clinical applications and their impact and applicability to the physician population. This position requires strong people management skills, personal drive, and the ability to see strategy through to execution in a matrix reporting environment. Strong written, verbal, and presentation skills are required.

Supervisor: Director of Physician Services

Supervises: Hospital Based Physician Support Coordinators

Direct Reports: Consulting Provider Solutions Specialist Sr Provider Solutions Specialist Provider Solutions Specialist II Provider Solutions Specialist Assoc Provider Solutions Specialist

Duties Include But Are Not Limited To:

• Responsible for technical and managerial leadership in establishing goals and priorities and in the overall management of current and planned clinical application systems and services within an HCA division
• Meets with corporate, division, and facility-level leadership teams, as needed, to align strategy, services, and coordinate implementation activities
• Responsible for personnel management, performance reviews, competency development, and coaching of staff
• Builds and maintains relationships with Physicians, IT&S leaders, and vendors
• Participates in resource planning and allocates resources to meet goals of the Application Services area, IT&S goals and business priorities
• Organizes, plans, assigns, and monitors completion of work
• Leads analysis of organizational needs for development and implementation of clinical applications; interfaces with users to ensure that clinical applications are developed which meet their business and specifications
• Establishes and manages internal service level agreements and ensures external service level agreements with vendors are met
• Assists the director in the development of the budget and develops project cost estimates for division and/or facilities
• Ensures that service resources are assigned for the timely resolution of clinical application incidents and requests
• Works with enterprise subject matter experts and services resources and the enterprise Service Desk in managing resolution of clinical application incidents and requests
• Creates an environment that encourages information sharing, team-based resolutions, cross-training, and process improvement within the area and across organizational boundaries
• Grows the support capabilities for physician support throughout the Division
• Works with facility and zone Physician Support Coordinators, and broader Application Services Team to implement the division plan for application standardization, utilization, integration, and optimization
• Promotes system security and patient confidentiality and helps ensure compliance
• Coordinates the sharing of best practice models, and policies & procedures related to physician support
• Participates in activities to improve departmental and organizational performance
• Establishes and maintains relationships with outside vendors of IT&S products, professional organizations, contract employees, co-ops, external auditors, and consultants
• Builds strong relationships with clinical application users groups across HCA, IT&S managers and directors
• Participates in special projects as needed and performs other duties as assigned
• Practice and adheres to the Code of Conduct and Mission and Value Statements

Knowledge, Skills, and Abilities:

• Strong analytical skills and detailed organizational skills
• Understands legal guidelines
• Demonstrated ability to proactively identify needs, manage resources, and multi-task
• Demonstrated ability to communicate effectively verbally and in writing
• Demonstrated customer orientation
• Strong leadership and management skills
• Demonstrated ability to recruit, develop, and retain staff
• Demonstrated ability to work in stressful situations
• Competency in basic PC use and required tools

Education & Experience:

• Bachelor’s degree or equivalent job experience required
• Three or more years of experience in physician support
• Experience in large, complex organization or corporate structured environment
• Experience in team leadership and direct supervision
• Experience creating and leading communications with direct reports, senior leaders, business partners, vendors to ensure collaboration, efficiency, and service excellence 

Benefits

HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

ITG transforms healthcare and gives people healthier tomorrows. We deliver information technology strategy, support, and solutions. ITG improve and enhance patient care and business operations. We deliver services at administrative locations, data centers, and hospitals. The facilities we support are located in 20+ states and the United Kingdom. Our team works to move healthcare forward. We do this by seeking, embracing, developing, and delivering technology for patient care.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Manager Physician Services Support opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.