Manager - Player Services

Responsibilities:

• Perform duties related to the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program and maintain strict regulatory compliance.

• Support a service-driven culture by ensuring every guest interaction reflects Bally's commitment to excellence.

• Coordinate with Marketing and other departments to ensure successful execution of promotions and events.

• Issue player cards and perform Player Services functions in accordance with Illinois Gaming Board regulations.

• Ensure compliance with company policies, procedures, regulatory requirements, and organizational goals.

• Execute marketing promotions, events, drawings, and special programs to drive guest engagement.

• Issue complimentary offers to guests based on established play levels and company guidelines.

• Respond to escalated guest concerns and service issues in a professional and timely manner.

• Select, train, coach, and develop team members to support performance and growth.

• Directly manage and lead the Player Services team.

• All other duties as assigned.

Compensation:

• Target Salary: $66,000/YR

Additional Benefits:

• $7 Daily Employee Parking

Physical Demands & Work Environment:

• Regularly required to see, talk, hear, walk, and stand
• Frequently required to use hands to handle, feel, and reach
• Occasionally required to sit or stoop
• Must occasionally lift and or move up to 30 pounds
• Requires visual acuity to perform close-up activities, peripheral oversight, and distinguish color
• The work environment contains bright lights, loud noise, and stressful situations.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.