Manager, Practice (32813)

Position purpose

The Practice Manager is responsible for the overall leadership, administration, and operational performance of the assigned medical practice. This position works in close partnership with the Clinical Leader to ensure alignment of operational, clinical quality, patient experience, and strategic objectives. The Practice Manager provides leadership to the administrative team and is accountable for ensuring efficient workflows, employee engagement, regulatory compliance, financial performance, and outstanding patient service. The Practice Manager serves as the primary leader for non-clinical operations while collaborating with clinical leadership to support high-quality patient care.

Responsibilities/Duties/Functions/Tasks:

Operational Management

• Direct and oversee daily clinic operations to ensure efficiency, productivity, and patient satisfaction.
• Monitor patient flow, scheduling practices, and resource utilization.
• Develop and implement workflows to improve front office operational performance.
• Ensure compliance with organizational policies, accreditation standards, and regulatory requirements.
• Coordinate facility, equipment, and supply management activities.
• Rotate to various clinics within assigned region as needed.
• Provide training to staff in using industry best practices.
• Providing daily oversight and guidance to employees.
• Attend monthly meetings with Leadership Team within the organization.
• Resolving patient issues in-person or over the phone.
• Prepare monthly reports for office and facility utilization to maximize efficiency and productivity.
• Review résumés and interview applicants for staffing needs.
• Retain employee files to document (i.e., personal data, reference checks, compensation, benefits, payroll information, attendance, performance reviews or evaluations, and termination date and reason).
• Support staff when staffing shortage: answer phones, chart prep, scheduling, and rooming patients.
• Ensure correct billing for outpatient and inpatient charges for providers.
• Perform other duties as assigned.

Leadership and Staff Management

• Provide direct supervision and leadership to non- clinical staff.
• Recruit, interview, hire, onboard, and retain qualified employees.
• Conduct performance evaluations and provide coaching and professional development.
• Foster a positive workplace culture focused on teamwork and accountability.
• Address employee concerns and performance issues promptly and professionally.

Financial Management

• Assist in budget preparation and management.
• Identify opportunities to improve revenue cycle performance and operational efficiency.
• Review productivity, scheduling, and utilization reports.
• Support initiatives aimed at meeting organizational growth objectives.
• Monitor documentation, coding, and billing processes for operational compliance.

Patient Experience

• Promote exceptional customer service and patient-centered care.
• Resolve patient concerns and service recovery issues in a timely manner.
• Monitor patient satisfaction metrics and implement improvement plans.
• Ensure patient confidentiality and compliance with HIPAA regulations.

Compliance and Quality

• Ensure adherence to all federal, state, and local regulations.
• Maintain readiness for audits, inspections, and accreditation reviews.
• Support quality improvement initiatives and performance measurement programs.

Administrative Responsibilities

• Maintain employee personnel records in accordance with company policy.
• Prepare monthly, quarterly, and annual operational reports.
• Coordinate internal communications and organizational initiatives.
• Participate in leadership meetings and strategic planning activities.
• Perform other duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

EDUCATION: Bachelor's Degree is preferred.

EXPERIENCE: Minimum of three-five years medical office management. Experience in internal medicine or GI is preferred.

Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.

Work Environment: Work requires hand dexterity for office machine operation, stooping and bending to files and supplies, mobility to complete errands, or sitting for extended periods of time. Occasionally lifting files or paper weighing up to 20 pounds. Occasionally the work environment may be very stressful.

Mental/Physical Requirements: Normal office environment. May view computer screens for long periods of time. Occasional evening or weekend work.