Manager - Premium Sales

Position: Premium Sales ManagerDepartment: Ticket Sales & ServicesReporting Relationship: Reports to Vice President Premium PartnershipsStatus: Full-Time (Exempt)Compensation: Salary plus commission

Primary Responsibilities:

Selling Responsibilities:

Sell Luxury SuitesSell Long Term and Single Event Rentals for Panthers, Charlotte FC and major stadium eventsSell Membership ClubsSell Suite Club PSLs for Panthers and Charlotte FCManage the renewal process for the current Luxury Suite owner customer base, including outreach, negotiation, and securing renewal commitmentsAdditional Selling Responsibilities:

PSLs and Season TicketsSilver Club Level PSLs and Season TicketsUpgrading current PSL OwnersSingle Game Tickets

Develop and execute a proactive outbound prospecting strategy, including networking, appointment setting, and cold outreach to corporate decision-makers and high-net-worth individualsManage the full sales cycle from lead generation through contract execution and negotiation, ensuring accuracy and a seamless client experienceMaintain an accurate, up-to-date pipeline in Dynamics 365, tracking interactions, follow-ups, and deal progressConsistently meet or exceed individual and team new business and renewal revenue goalsAttend networking events, client meetings, and industry functions to build brand awareness and generate new leadsRepresent Tepper Sports & Entertainment in various organizational promotions, charity functions, speaking engagements.Assist (as needed) in the development, coordination, implementation of game day activities for both Carolina Panthers and Charlotte FC.Work game days and special events to engage premium clients, host prospects, and provide top-tier serviceCommitted to the support of department goals and objectives, such as budgets and sales goals.Provide manager with necessary support/statistical data

Service Responsibilities:

Provide a high level of customer service to all clients, including relationship building, day to day operations, written correspondence, phone calls, account inquiries, appointment scheduling, follow up, etc.Work with Premium Service, Ticket Operations and Ticket Service Representatives to ensure all accounts are active, documented and up-to-date on invoicing, contracts, renewals, etc.Assist in determining and implementing enhancement programs for full season accounts to generate sales and member retention.Ensure proper maintenance of full season accounts is performed and current quality standards are met or exceeded.

Additional Responsibilities:

Assist in the overall success & meeting goals of the sales area of the Ticket OfficeAdministrative duties including filing, answering phones, and provide support to Ticketing DepartmentAssist with all functions of the Sales Center including, but not limited to, ticket sales, phone calls, written correspondence, special promotions and programs, etc.Other duties as assigned by Department LeadershipFulfill various responsibilities by assisting other departments (as needed)

Minimum Qualifications:

At least 5 years of B2B sales experience with a demonstrated, top-tier track record of exceeding revenue goals; we're looking for a proven closer, not just an order-takerExceptional business acumen, with the ability to understand a prospect's business, speak their language, and position premium products as a strategic investment, not just a ticketHigh level sales acumen, including sophisticated consultative selling skills, strong objection handling, and the ability to read a room and adjust approach with C-suite executives and high-net-worth individualsRelentless, self-generated lead generation and business development instincts; someone who doesn't wait for leads to come in, but is constantly prospecting, networking, and building a pipeline from scratchEntrepreneurial mindset with a competitive, goal-driven personality and an unwillingness to accept "no" as a final answerProficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)Must be flexible and available to work evenings and/or weekends, nights, and holidaysMust pass pre-employment screens

Preferred Qualifications:

Bachelor's degree in Sports Management, Business, Hospitality, or related field preferredExperience with Dynamics 365 or similar CRM systems preferred

Skills for Success:

Excellent organizational skills and attention to detail; disciplined pipeline management, able to manage a high volume of prospects, renewals, and deadlines without dropping the ballExcellent verbal and written communication skills, with the polish and confidence to deliver compelling, tailored sales presentationsWorks well under pressure while maintaining a positive attitudeA true team player who thrives in a fast-paced, high-performance sales culture and elevates those around themDemonstrated ability to negotiate creative, win-win solutions and close multi-year agreementsAbility to make sound decisions and exercise independent judgement and discretion with integrity and accountability, while working in a fast-paced, high-demand, and sometimes strenuous environmentMust maintain complete confidentiality of privileged, and/or sensitive informationMust, at all times, display the character and values of the Tepper Sports & Entertainment brandMust be able to multi-task while managing time successfully

Physical Requirements:

Sitting at desk and computer for long periods of timeStanding for extended periods of timeMust be able to lift 15 pounds at a time

Work Environment:This job operates in a professional office environment, as well as, outside in a stadium facility environment at times which may include inclement weather conditions. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.