Manager, Product Management

Job Description

Responsibilities

• Owns product strategy and execution for the Servicing Vault domain - document storage, document audit, and related AI-driven capabilities
• Sets the overarching roadmap the team executes against; balances near-term delivery with long-term platform vision
• Define and own the Servicing Vault strategy, translating business goals into a multi-quarter product roadmap
• Drive requirements and prioritization for document storage architecture, retention/audit workflows, and compliance-driven features
• Identify and scope AI/automation opportunities within document audit and vault operations (e.g., anomaly detection, auto-classification, exception handling)
• Partner with engineering, compliance, and servicing operations to ensure vault capabilities meet regulatory and investor requirements
• Act as the primary product voice for Servicing Vault in client and internal leadership conversations
• Manage trade-offs across competing priorities and communicate roadmap changes clearly to stakeholders

Knowledge and Experience

• 5+ years of product management experience within mortgage servicing
• Strong business acumen - able to connect vault/document capabilities to servicer economics, compliance risk, and operational efficiency
• Working knowledge of document management, audit trails, or regulatory storage requirements in a servicing or lending context
• Experience shaping strategy (not just executing a backlog) - has owned a roadmap from vision through delivery
• Comfortable partnering with engineering on AI/ML-adjacent features, even without a technical background

Preferred Knowledge and Experience

• Familiarity with MSP or comparable servicing platforms
• Exposure to compliance/audit frameworks (investor, agency, or regulatory)
• Prior experience introducing AI-driven functionality into a legacy operational workflow

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Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.