Manager, Programmatic Solutions Consultants, Amazon Ads

Amazon Ads is seeking an experienced Manager for our Programmatic Solutions Consultants team to join our growing business based in Chicago.

Amazon Ads helps brands create experiences that delight customers and deliver meaningful results. With 300+ million worldwide active customer accounts, and first-party insights based on shopping, streaming and browsing signals, brands can craft relevant campaigns that enhance customer experiences. Our solutions on Amazon.com, services like Twitch, IMDb TV, Alexa, Amazon Music, and partnerships with third-party publishers and exchanges make Amazon Ads the ultimate amplifier for brands to reach the right audiences in the right places, both on and off Amazon.

Our programmatic advertising platform, the Amazon Demand Side Platform (DSP), is becoming increasingly popular with major advertisers and agencies worldwide. We believe we understand e-commerce advertising better than anybody else and want to turn it into a science of its own that all users can leverage for their programmatic advertising.

As a manager, you will own a critical portion of our DSP Services team, which works with enterprise customer and direct advertiser. You will own a team of Programmatic Solutions Consultants with expertise in advertising technology, programmatic advertising, and the Amazon DSP, who are leveraging this expertise to develop our customers into proficient users. Your team provides services ranging from custom training programs, to product and campaign strategy sessions, to technical troubleshooting. We help our customers understand how to integrate our technology into their workflow, driving self-sufficiency within the Amazon DSP.

You have experience managing a team and are able to work and inspire directly and indirectly across the US and WW teams. You have a great track record of delivering complex projects and have impressed your stakeholders at all levels with your ability to communicate both written and verbally. You have demonstrated problem-solving capabilities across both technical and non-technical teams. The right candidate also possesses strong analytical acumen and is comfortable drawing metric-based conclusions by managing an extensive amount of data. You stay on top of industry and competitive trends, and you are able to execute at both a tactical and strategic level to drive customer satisfaction.

Key job responsibilities

• Navigate a high level of ambiguity. You love whitespace, and treat this space as your own company. You identify key business problems to prioritize then present the solutions to solve them on behalf of the business.
• Take ownership of managing a team of Programmatic Solutions Consultants, including resource planning and driving success for the team's customer category, possessing a complete understanding of internal and external variables that impact the business
• Work tactically and strategically. Determines the right strategy and where to simplify or extend solutions for the best outcome of the assigned category
• Be comfortable working with data to develop new opportunity areas, track program metrics, and use findings to influence business decisions
• Set goals and direction for the team, ensuring alignment with broader business goals and vision
• Hire, develop, and lead a team of technical and non-technical Programmatic Solutions Consultants
• Thrive on technology and data and have expertise in monitoring and managing a services organization to maximum efficiency, productivity, and quality.
• Generate and implement big ideas to drive business improvement, innovation, and scale within the team and across the business as a whole. Lead cross functional collaboration to get big ideas implemented.
• Anticipate bottlenecks, assess risks, mitigate issues, provide escalation management, anticipate and make trade-offs
• Have strong communication skills and experience working across diverse stakeholder groups
• Represent Amazon when meeting with senior executive teams from top customers and build long term strategic relationships

A day in the life

• You lead the frontline team tasked with enabling trading desk customers to be successful in using the Amazon DSP.
• As a results-oriented supervisor, you attend a meeting with client leadership to review customer certification and support plans.
• You join a call with Ad Tech Sales stakeholders to determine strategy and coverage for specific accounts.
• You meet with Product and partner teams to review a document you and your team wrote, proposing feature upgrades to unblock customer needs and influence roadmap prioritization.
• You attend a one-on-one with a direct report, and discuss where they are headed in their career path, as well as the rollout of a new tool
• You prepare your section of a weekly business review document, to review data-driven insights and spark discussion with leadership on team wins and areas for improvement.

About the team

• Here at Amazon Ads, we embrace our differences. We are committed to furthering our culture of inclusion. We have 13 employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon's culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
• Our team puts a high value on work-life balance. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
• Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. - We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.