Manager, Quality Assurance

The Manager, Quality Assurance for DENSO Products and Services Americas, Inc. will direct a multidisciplinary team of Quality Engineers, Technicians, and Inspectors within the DPAM-1354-20 Quality department. This role ensures product integrity through ISIR reviews, tear‑down analysis, receiving inspections, field claim monitoring, changepoint management and supplier coordination, while managing cost charge‑backs and driving continuous improvement initiatives. The Quality Assurance Manager will lead DENSO's Quality Control (QC) Group. The QC Group safeguards DENSO's quality through inspection of incoming products, monitoring field issues and working with suppliers to quick address problems. QC Manager will also run DENSO's Quality Lab Operations.

Essential Duties and responsibilities:

• Manages, develops and maintains Supplier Quality and pertinent ISO standards.
• Maintains relationships and directly interacts with suppliers to address and resolve quality issues,

including traveling to the supplier's location as necessary to audit their processes to ensure

DENSO quality standards are met, document and facilitate improvement measures, facilitate the

closure of issues and emphasize the DENSO quality image.

• Develops and manages the process to establish and approve new suppliers; including, but not

limited to, review and assessment of readiness (SRR), assuring education and training on

DENSO quality standards, and the resolution of any issues.

• Coordinates and collaborates with Procurement, Engineering, Receiving, Repack and Packaging

departments on internal and supplier quality issues and makes decisions towards resolution.

• Collaborates with senior management to develop goals, objectives and measures for assigned

area in light of overall department, division and organization strategy. Responsible, along with

senior management, for the development of short-and-long range plans for assigned area.

• Plans, assigns, schedules, direct, reviews and approves completed work by the quality

engineering staff. Supports supplier quality associates in meeting customer requirements.

• Assists in the development of and monitors the budget for assigned area. Provides input into

staffing proposals.

• Performs Human Resources activities including tracking of time and attendance, associate

counseling, scheduling, evaluating work performance and assists in skill development.

• Fosters high morale and teamwork by supporting the activities of subordinates through daily

interaction and one on one contact.

• Coaches, teaches and develops engineering staff to increase core competencies within the engineering department.
• Performs other duties as assigned.

Qualifications:

• Bachelor's degree in electrical engineering, mechanical or related field
• Previous automotive experience preferred
• Strong knowledge of engineering theories, processes and terms
• Strong knowledge of ISO and other quality standards
• Excellent written and verbal communication skills. Must be a skillful presenter that can interpret

information based on a general knowledge of the organization, its products and procedures, and

provide an independent explanation and discussion based on the technical or complex nature of

the materials being discussed

• Excellent customer service skills with an ability to approach every business relationship

partnership

• Excellent negotiation skills. Ability to resolve difficult or complicated situations that are often

sensitive in nature. Recognizes and applies subtle cues in anticipating customers' needs and

potential next steps. Takes strong stand without indicating disrespect and seeks positive outcomes

• Advanced level of experience using Microsoft Word, PowerPoint and Excel
• Knowledge of database or analytical software such as Access
• Analytical skills to interpret potentially conflicting data
• Familiarity with project management software
• Strong organizational and time management skills
• Ability to develop department and team G&Os
• People management

Benefits Summary:

• Medical, Dental, Vision, Prescription Drug plans
• 401K with 4% Company Match
• Vacation/PTO and 13 Paid Holidays
• Bonus Program
• FSA/HSA and Dependent Care Programs
• Company provided Life, Disability, ADD and Business Travel Insurance
• Various No Cost Wellness & Chronic Condition Management Programs
• Various Optional Insurance programs such as legal, identity theft, critical illness, etc.
• Tuition Reimbursement
• Career Development and Ongoing Training
• Employee Assistance Program
• Employee Spotlight and Recognition Program
• Volunteer Opportunities
• Onsite Fitness Center (vary by location)
• Cafeteria and food markets (vary by location)
• Onsite Health Clinic and Pharmacy (vary by location)

Annual Salary: $122,000 - $153,000