The Manager, Quality Assurance for DENSO Products and Services Americas, Inc. will direct a multidisciplinary team of Quality Engineers, Technicians, and Inspectors within the DPAM-1354-20 Quality department. This role ensures product integrity through ISIR reviews, tear‑down analysis, receiving inspections, field claim monitoring, changepoint management and supplier coordination, while managing cost charge‑backs and driving continuous improvement initiatives. The Quality Assurance Manager will lead DENSO''s Quality Control (QC) Group. The QC Group safeguards DENSO''s quality through inspection of incoming products, monitoring field issues and working with suppliers to quick address problems. QC Manager will also run DENSO''s Quality Lab Operations.
Essential Duties and responsibilities:
- Manages, develops and maintains Supplier Quality and pertinent ISO standards.
- Maintains relationships and directly interacts with suppliers to address and resolve quality issues,
including traveling to the supplier's location as necessary to audit their processes to ensure
DENSO quality standards are met, document and facilitate improvement measures, facilitate the
closure of issues and emphasize the DENSO quality image.
- Develops and manages the process to establish and approve new suppliers; including, but not
limited to, review and assessment of readiness (SRR), assuring education and training on
DENSO quality standards, and the resolution of any issues.
- Coordinates and collaborates with Procurement, Engineering, Receiving, Repack and Packaging
departments on internal and supplier quality issues and makes decisions towards resolution.
- Collaborates with senior management to develop goals, objectives and measures for assigned
area in light of overall department, division and organization strategy. Responsible, along with
senior management, for the development of short-and-long range plans for assigned area.
- Plans, assigns, schedules, direct, reviews and approves completed work by the quality
engineering staff. Supports supplier quality associates in meeting customer requirements.
- Assists in the development of and monitors the budget for assigned area. Provides input into
staffing proposals.
- Performs Human Resources activities including tracking of time and attendance, associate
counseling, scheduling, evaluating work performance and assists in skill development.
- Fosters high morale and teamwork by supporting the activities of subordinates through daily
interaction and one on one contact.
- Coaches, teaches and develops engineering staff to increase core competencies within the engineering department.
- Performs other duties as assigned.
Qualifications:
- Bachelor''s degree in electrical engineering, mechanical or related field
- Previous automotive experience preferred
- Strong knowledge of engineering theories, processes and terms
- Strong knowledge of ISO and other quality standards
- Excellent written and verbal communication skills. Must be a skillful presenter that can interpret
information based on a general knowledge of the organization, its products and procedures, and
provide an independent explanation and discussion based on the technical or complex nature of
the materials being discussed
- Excellent customer service skills with an ability to approach every business relationship
partnership
- Excellent negotiation skills. Ability to resolve difficult or complicated situations that are often
sensitive in nature. Recognizes and applies subtle cues in anticipating customers' needs and
potential next steps. Takes strong stand without indicating disrespect and seeks positive outcomes
- Advanced level of experience using Microsoft Word, PowerPoint and Excel
- Knowledge of database or analytical software such as Access
- Analytical skills to interpret potentially conflicting data
- Familiarity with project management software
- Strong organizational and time management skills
- Ability to develop department and team G&Os
- People management
Benefits Summary:
- Medical, Dental, Vision, Prescription Drug plans
- 401K with 4% Company Match
- Vacation/PTO and 13 Paid Holidays
- Bonus Program
- FSA/HSA and Dependent Care Programs
- Company provided Life, Disability, ADD and Business Travel Insurance
- Various No Cost Wellness & Chronic Condition Management Programs
- Various Optional Insurance programs such as legal, identity theft, critical illness, etc.
- Tuition Reimbursement
- Career Development and Ongoing Training
- Employee Assistance Program
- Employee Spotlight and Recognition Program
- Volunteer Opportunities
- Onsite Fitness Center (vary by location)
- Cafeteria and food markets (vary by location)
- Onsite Health Clinic and Pharmacy (vary by location)
Annual Salary: $122,000 - $153,000
- Bachelor's degree in Engineering, Quality Management, or related field.
- 5+ years of experience in automotive quality assurance or manufacturing.
- Proven leadership experience managing cross‑functional quality teams.
- Strong knowledge of ISIR, tear‑down analysis, and field claim processes.
- Experience with supplier quality management and cost charge‑back systems.
- Familiarity with automotive standards (IATF 16949, ISO/TS 16949).
- Excellent problem‑solving and root‑cause analysis skills.
- Effective communication and stakeholder management abilities.
- Proficiency with quality tools (FMEA, SPC, 8D, APQP).
- Lean Six Sigma Green Belt or higher certification preferred.
- Supervise and develop Quality Engineers, Technicians, and Inspectors.
- Oversee Initial Sample Inspection Reports (ISIR) and ensure compliance.
- Lead tear‑down analysis to identify root causes of defects.
- Manage receiving inspection processes for incoming components.
- Monitor field claims and coordinate corrective actions.
- Collaborate with suppliers to resolve product issues and enforce quality standards.
- Administer cost charge‑back programs related to quality failures.
- Drive continuous improvement and corrective/preventive action (CAPA) initiatives.
- Maintain departmental metrics and report performance to senior leadership.
- Ensure adherence to automotive industry standards and regulatory requirements.
- Supervise and develop Quality Engineers, Technicians, and Inspectors.
- Oversee Initial Sample Inspection Reports (ISIR) and ensure compliance.
- Lead tear‑down analysis to identify root causes of defects.
- Manage receiving inspection processes for incoming components.
- Monitor field claims and coordinate corrective actions.
- Collaborate with suppliers to resolve product issues and enforce quality standards.
- Administer cost charge‑back programs related to quality failures.
- Drive continuous improvement and corrective/preventive action (CAPA) initiatives.
- Maintain departmental metrics and report performance to senior leadership.
- Ensure adherence to automotive industry standards and regulatory requirements.