Manager-Release of Information

Duties and Responsibilities

Essential Functions:

• Maintains current knowledge and serves as the HIM subject matter expert in the interpretation of state and federal laws related to release of information. Provides guidance to other WellSpan internal departments. Develops and maintains customer service-oriented relationships with case management, the WellSpan legal team, medical office providers and staff, behavioral health leaders and other internal and external customers.
• Assists in the development and maintenance of policies and procedures related to the uses and disclosures of PHI.
• Leads and/or participates in workgroups and projects related to the hospital information system, electronic health record and related workgroups including, but not limited to, the 21st Century Cures Act, legal workgroup, Confidentiality/ROI workgroup, HIM optimization workgroup, BH inpatient and outpatient workgroups, HIP and Medical Records Forms Committee.
• Provides direct management and oversight of daily activities, work assignments and projects as appropriate to ensure continuity, standardization, a smooth workflow, and timely delivery of PHI requests.
• Serves as liaison with ROI third party vendor and ensures consistent coordination of release of information and billing processes. Serves as system administrator for third party ROI software.
• Manages special projects including onboarding of new acquisitions and/or newly purchased medical records, facilitating ROI activities and ensuring record transfer as needed.
• Assures provision of excellent customer service in an attentive and respectful manner, proactively identifying and resolving concerns as appropriate to maintain a positive image of the department and WellSpan Health.
• Maintains working knowledge of Epic, DRIS and legacy systems not yet incorporated within the DRIS. Participates in testing, training, and implementation of new systems. Validates documents and reports uploaded to DRIS.
• Responsible for processing proxy and portal requests via Epic
• Collaborates with the HIP team to appropriately respond to denials of patient access requests per the HIPAA Privacy rule and accounting of disclosure requests.
• Develops, monitors, and manages capital, salary and operating expense and revenue budgets for areas of responsibility, while participating in LEAN activities,

Common Expectations:

• Leads and manages the ROI staff of the HIM department by directing productivity and staffing, maintaining job descriptions and performance standards, developing key performance indicators, and monitoring aggregate reporting of departmental performance.
• Leads and manages the WellSpan Care Link application provisioning. Partners with the HIPAA and Compliance team on any contractual provisions.
• Recommends staffing levels, selects and assigns staff, evaluates performance, provides orientation, training and continuing education of staff. Initiates or makes recommendations for personnel actions.
• Manages employees through recruitment and retention, performance evaluations and discipline, and time and attendance record approval. Interviews, selects, hires, guides, monitors training and administers disciplinary actions within areas of responsibility.
• Enhances professional growth and development of staff and self through participation in professional associations, educational programs, current literature, in-service meetings, and workshops. Assesses and defines department training needs. Develops team members by coaching and mentoring.
• Develops, monitors, and manages capital, salary and operating expense and revenue budgets for area of responsibility.
• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.