Work with Human Resources to fulfill all hiring need and take lead role in their training and development
Manage workloads and project assignments of RAs, Senior RAs, Lead RAs and potentially Assistant Managers within the group
Demonstrate ability to effectively lead liaison meetings with other department leaders
Lead efforts to enhance the quality of the RA program and effectively provide assistance with high-level assignments
Review, approve, and manage schedules, time sheets, and time adjustments of RAs, Senior RAs, and Lead RAs efficiently and on time
Lead the management, mentoring, and career development of a large number of RAs, Senior RAs, and Lead RAs with limited guidance from your supervisor
Demonstrate ability to effectively manage challenging situations and present constructive feedback with limited input from supervisor
Prepare reports and analyze trends related to workflow management and career progression of RAs
Participate as a content creator and effectively present during RA training meetings
Efficiently manage RA training program and new hire learning requirements
What You'll Bring
Excellent verbal and written communication skills
Good knowledge of medical and pharmaceutical terminology
Customer-service oriented with excellent relationship-building skills
Confident judgement in decision-making situations
Strong leadership skills
Self-motivated
Great personnel management skills
Excellent knowledge of CTI departments and skills needed for each
Good presentation skills
Bachelor’s degree
At least 3 years as an RA or related experience, with at least 2 year experience as Lead or Senior RA
Great understanding of CTI’s core values and processes
Why CTI?
We support career progression – 25% of our global staff is promoted annually and we have a structured mentoring program to provide the support you need to move forward
We value education and training – We provide tuition reimbursement, partner with universities and colleges to create programs in our field, and have a dedicated training department
We value our people - We have never had a layoff in our 20-year history, support a work-life balance with flexible schedules, and have provided cash bonuses every year for the past decade
Our culture is unparalleled – Click here to learn more about “The CTI Way”
We think globally and act locally – We have a global philanthropic program supporting our team’s efforts to improve their local communities (Click here to learn more about our “CTI Cares” program)
Important NoteIn light of recent increase in hiring scams, if you're selected to move onto the next phase of our hiring process, a member of our team will reach out to you directly from an @ctifacts.com email address to guide you through our interview process. Please ensure you are applying for jobs directly on our website (www.ctifacts.com) or from our verified LinkedIn page.Please Note
We will never communicate with you directly via Microsoft Teams Messaging or text message
We will never ask for your bank account information at any point during the recruitment process
Equal Opportunity Employer/Veterans/Disabled
Numbers & Facts
Location
Covington, Kentucky
Skills
Biotech and Pharmaceuticalunmatched
Career Developmentunmatched
Communication Skillsunmatched
Computer Telephony Integration (CTI)unmatched
Customer Support/Serviceunmatched
Human Resourcesunmatched
Leadershipunmatched
Mentoringunmatched
Microsoft Product Familyunmatched
People Managementunmatched
Presentation/Verbal Skillsunmatched
Reporting Skillsunmatched
Schedule Developmentunmatched
Short Messaging Service (SMS)unmatched
Team Buildingunmatched
Team Lead/Managerunmatched
Time Managementunmatched
Training Programunmatched
Training/Teachingunmatched
Trend Analysisunmatched
Writing Skillsunmatched
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