Manager, Revenue Cycle

Job Title: Manager, Revenue Cycle
Location: Los Angeles, CA 90038
Duration: 6 Months
Job Type: Temporary Assignment
Work Type: Onsite

Position Summary:

• The Manager, Revenue Cycle serves as a key contributor in managing collections and cash flow activities for CBS Media Ventures (CMV), CBS Studios Inc, and Client Pictures International Limited (PPIL).
• The role will be to support daily cash collections for assigned accounts, forecasting analysis, reporting revenue cycle progress, coordinating resolutions of customer questions while maintaining relationships, and continuously to work closely with the Manager, Revenue Cycle and other Revenue Cycle stakeholders.

Summary of Role Responsibilities:

• Manage accounts receivable and collection activities for assigned customer portfolios, including proactive customer outreach via email, phone, and other communication channels such as Zoom.
• Monitor customer aging reports and proactively identify, escalate, and resolve balances.
• Research and resolve customer inquiries regarding billing, payments, and account balances; coordinate timely resolution with appropriate stakeholders.
• Analyze customer payment trends and collection performance to identify potential risks and collection opportunities.
• Upload invoices and supporting documentation into customer-specific billing and procurement systems.
• Attend and actively participate in relevant meetings with internal personnel and stakeholders.
• Monitor aging reports and proactively escalate past due accounts to management.
• Work closely with the Director, Revenue Cycle on CBS-related duties and priorities.
• Build and maintain strong relationships with global customers and internal stakeholders, including Sales, Legal, Finance, Operations, and Revenue Cycle teams.
• Collaborate with Sales and Legal teams to resolve customer disputes, contractual issues, and collection challenges.
• Prepare monthly cash forecasts for assigned accounts and provide variance analysis and commentary to management.
• Provide comments, analysis, and updates within monthly and weekly collection reporting packages.
• Assist with the preparation, maintenance, and distribution of Revenue Cycle reporting for management and business stakeholders.
• Participate in weekly cash calls and collection review meetings with teams located in Los Angeles, Budapest, Amsterdam, and other global locations.
• Prepare ad hoc analyses, reports, and other requests as needed by the supervisor and Revenue Cycle senior management.
• Identify process improvement opportunities that enhance efficiency, strengthen internal controls, and improve customer experience.
• Support with month-end closing activities to ensure compliance with internal controls, policies, and procedures.
• Perform credit checks, analyze financial statements, and provide recommendations to mitigate potential credit and collection risks.
• Perform other duties and responsibilities consistent with the position as assigned.

QUALIFICATIONS / EXPERIENCE:

Essential:

• Minimum 2/3 years of relevant experience.
• Experience with forecasting, financial reporting, and working capital management.
• Experience with Oracle, SAP, or other enterprise ERP systems.
• Excellent verbal and written communication skills in English.
• Ability to work independently while managing multiple priorities and deadlines.
• Strong attention to detail and ability to analyze complex financial and operational data.
• Ability to adapt quickly in a fast-paced and evolving business environment while meeting deadlines.
• Strong Microsoft Excel skills, including Pivot Tables, XLOOKUP/VLOOKUP, data analysis, reporting, and reconciliation.
• Proficiency with Microsoft Office applications, including Excel, Outlook, and Word.

Desirable:

• College degree in Accounting, Finance, Economics, Business Administration, or a related field preferred.
• Prior collections, accounts receivable, revenue cycle, or accounting experience.
• Experience within the media, entertainment, licensing, content distribution, or broadcast industry.
• Spanish or additional language proficiency preferred.

SKILLS/ ABILITIES:

Essential:

• Strong interpersonal skills and the ability to work closely and effectively with people at all levels of the organization.
• Excellent written, verbal, and presentation communication skills.
• Ability to conduct account analysis, identify issues, and drive timely resolution.
• Ability to manage multiple priorities and adapt to changing business needs.
• Strong organizational, reporting, and time-management skills.
• Ability to work effectively with geographically dispersed teams and across different time zones.
• Demonstrated ability to identify opportunities for process improvements and operational efficiencies.

DISPOSITION:

Essential:

• Demonstrates Intellectual curiosity and a professional commitment to excellence.
• High level of integrity, professionalism, and accountability.
• Proactive, dependable, and results-oriented approach to assigned responsibilities.
• Ability to operate effectively in a dynamic, fast-paced environment.
• Collaborative work style with the ability to build strong relationships internally and externally.
• Commitment to improving processes, enhancing internal controls, and supporting business objectives.
• Comfortable working independently while remaining closely aligned with management and team priorities.