Monitor service levels in the department and adjust staffing levels as needed
Ensure adequate staffing levels are maintained
Ensure guest satisfaction by interacting and making sure the guest expectations have been achieved
Maintain a friendly, courteous and professional relationship with all guests, employees and Vendors. (Licensed Store Partners)
Communicate via e-mail in a professional manner and follow computer use guidelines
Communicate all departmental needs to the Assistant Director and Director of Food and Beverage
Complete paperwork, daily reports, menu analysis, cost analysis, monthly Profit and Loss statements and all other necessary financial analysis for the department.
Manage and lead staff including hiring, scheduling, employee counseling and commendations
Train employees on steps of service, sequence of service and hold them accountable to the standards.
Conduct upbeat daily pre-shift meetings and regular staff training meetings
Ensure all employees have the necessary permits before clock in
Ensure all employees meet established uniform standards.
Oversee orders and maintain par levels of inventory for each self-service outlet
Manage, monitor and mentor staff to ensure they are following proper policies and procedures
Actively Supervise all department outlets by ensuring areas of the department are constantly maintained for cleanliness
Ensure daily operational tasks are performed and completed
Maintain company and departmental health and safety standards
Ensure necessary tools are provided to staff as needed
Ensure departmental and company policies are followed
Achieve service, financial, and human resource goals set forth by senior management.
Perform all duties as deemed necessary for the success of the department
Conduct Quarterly Starbucks Promotional Launch Meeting with Assistant Managers and Cindy Ferris.