Manager Strategic Content - Operations

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Manager Strategic Content - Operations

120 5th Avenue Place, Pittsburgh PA 15222-3099, United States

Full time

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Job DescriptionWorking with UsBenefits & PerksHear From Our TeamHow We Hire

Job Details

Category Communications

Type Full time

Location(s) 120 5th Avenue Place, Pittsburgh PA 15222-3099, United States

Brand Highmark Inc.

Posted 11/10/2026

Req ID J288024

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Job Description

Company :

Highmark Inc.

Job Description :

JOB SUMMARY

This job manages the executive positioning, strategic, and change management including communications that enhances the organizations brand, mission, and vision for its employees, stakeholders, and customers. This leadership role is responsible for the operation and alignment of direct reports within budgetary and strategic constraints. This includes the planning, organizing, and controlling of their resources to ensure that proper skill to task alignment is carried out, for the most effective and efficient completion of tasks. The incumbent will be responsible for consulting and providing leadership, guidance, and oversight for the work done by staff members, as well as proactively growing the staff's skillsets. The candidate will be responsible for building executive and employee relationships, as well as assist with external relationships with stakeholders and vendors. Candidate will serve as primary support for executive leadership team. The candidate will be responsible for organizing and advancing company strategy by delivering, engaging, educating on effective communication strategies and change management communications. This role must champion and deeply embrace positive change management practices and methodologies to support change for our organization and customers. This role must have experience in change management communications.

This is a hybrid based role in Pittsburgh, PA - 3 days a week onsite. T, W, TH.

ESSENTIAL RESPONSIBILITIES

• Perform management responsibilities to include, but are not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity. Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.
• Plan, organize, staff, and direct the day-to-day operations of the team, and develop and implement policies, guidelines, and programs as necessary; may have budgetary responsibility and authority.
• Serves as key member of planning, and communications department's management team, contributing to annual strategic plans and directing messaging development.
• Manage crisis situations and works with business partners to implement strategic, rapid response plans.
• Consults with executive leadership to develop effective strategies, including communications, messaging, and communication channels that support and drive engagement and organizations mission, vision, and goals .
• Serves as one of the organizations lead writers and consultants, ensuring written and verbal communications meets the organizations brand standards and demonstrates an intimate understanding of the organizations strategic direction, operations, needs of employees/stakeholders, and goals.
• Oversees strategic direction for internal communication channels such as, intranet, communication campaign managers, electronic bulletin boards, etc., as well as strategic direction for the integration of any communication channels and spearheads new and unique formats.
• Owns the communication analytics. Develops recommended reporting strategy to senior and executive leadership. Oversees communication benchmarking, best practices, and trends to help drive strategic and change communication direction.
• Oversees the execution of communication strategies and change management plans for operational changes within the organization.
• Other duties as assigned or requested.

EDUCATION

Required

• Bachelor"s Degree

Substitutions

• 6 years of related and progressive experience in lieu of Bachelor"s degree

Preferred

• None

EXPERIENCE

Required

• 7 years in Health Care, Health Insurance, Information Technology and/or large corporation communications related field
• 5 years of Managing large communication programs in corporate environments, as well as an internal and/or external spokesperson
• 5 years Change Management Communications
• 3 years of Demonstrated Leadership Capabilities

Preferred

• None

LICENSES or CERTIFICATIONS

Required

• None

Preferred

• None

SKILLS

• Has a charismatic, creative, and positive work ethic, inspires others, and models the organizations core behaviors
• Passionate about leadership, advocating for their team, and growing individuals to be their best
• Demonstrates exceptional written and verbal communication skills
• Extensive knowledge of strategic communications, engagement, and planning skills
• A self-starter with the ability to work under pressure in a fast-paced environment independently or with a team
• Actively engaged in building relationships with leaders, employees, and stakeholders
• Exceptional conflict resolution and negotiation skills
• Experience with building comprehensive and effective communication strategies that are purposeful and engaging
• Outgoing and confident member who can speak up independently with creative and purposeful communication strategies
• Strong understanding of health care/health insurance and/or technology nomenclature
• An understanding of effective change management methodologies
• Experience in graphic design and design applications is preferred
• Knowledge of grammar and AP (Associated Press) writing
• Trust-worthy of confidential information

Language (Other than English):

None

Travel Requirement:

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

This is a hybrid based role in Pittsburgh, PA - 3 days a week onsite. T, W, TH.

Teaches / trains others regularly

Frequently

Travel regularly from the office to various work sites or from site-to-site

Occasionally

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

Yes

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Rarely

Lifting: 25 to 50 pounds

Never

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

California Consumer Privacy Act Employees, Contractors, and Applicants Notice

Why Choose Highmark Inc.?

As one of the nation"s leading health insurers, Highmark Inc. relies on a passionate team of over 5,000 people to make healthcare higher-quality, accessible, and affordable. We are known for how deeply we care-about our members and our employees. If you are looking to build a career with real purpose, you belong at Highmark.

Benefits & Perks

Taking Care of You

Your Benefits at a Glance

• Health: Complete medical, dental, vision, prescription, HSA, and FSA coverage.
• Time Off: Paid vacation, holidays, and dedicated volunteer time.
• Finance: Employer-sponsored 401(k), life/disability insurance, and tuition reimbursement.
• Perks: Exclusive team discounts on shopping, memberships, and events.

Medical Coverage

Medical, prescription drug, dental, and vision coverage

Paid Time Off

Vacation, holidays, volunteering

Retirement Package

Employer-sponsored 401(k) plan

Insurance & Coverage

Life, AD&D and disability insurance

Onsite & Preventative Care

We make staying healthy easy with 100% covered preventative exams (including flu shots) and onsite pharmacy services at major campuses. Plus, stay active with free fitness center access at major Highmark campuses, Allegheny General, and West Penn Hospital.

Make Mindful Changes

Secure bicycle parking at major campuses. Healthy food options at onsite cafeterias. Stress management classes including yoga, mindfulness, and meditation.

Holistic Support, 24/7

Work-life resources including assistance programs and financial counseling services. 24/7 telephone access to health and wellness coaching.

Get Rewarded for Giving Back

Health incentive program that rewards team members. Team member networks to gather in the name of health. Paid volunteer time and incentives for making a difference.

Hear from Our Team

Real people, real stories

"I have met some really great people over the years at Highmark Health and the company has treated me really well. I get really good benefits. I"ve always been rewarded for working hard. That"s what keeps me here."

Victoria T.

Associate Strategy Analyst, enGen

"I love participating with the PRIDE BRG. It"s an engaged, dynamic group of almost 400 people. I also love to turn on the digital hub on my computer and see what"s going on with any of the Business Resource Groups. It"s really neat to be able to support other BRGs and see others support PRIDE. Every time I go to a different BRG event, I always feel welcome, even if I"m not part of that group."

Amanda M.

Director of Social Determinants of Health | Vice Chair of PRIDE

Our Hiring Process: Step-by-Step

1. Apply

Find a role that sparks your passion and submit your application! We'll send an immediate confirmation email, and our team will review your qualifications over the next 1-2 weeks.

2. Interview

If your profile is a great match, we'll reach out to schedule your interview-whether by phone, video, or in person. Don"t worry, we'll provide all the prep details in advance so you can shine.

3. Job Offer

The moment you've been waiting for! If selected, we'll connect to celebrate and walk you through the details: compensation, benefits, paid time off, and all the perks of joining the team.

4. Pre-Employment

After you accept online, we'll guide you through standard screening (including a background check and drug screen, plus health screenings for certain clinical roles). Once cleared, we"ll officially confirm your start date!

5. Onboarding

Welcome aboard! Before Day 1, we'll send everything you need to hit the ground running-including your schedule, location, and the required identification documents to bring with you.

Bonus Fast-Track Tip

Applying for EVS, Dietary, or Customer Service roles? You can skip the traditional line and chat with Bridget, our AI recruiting assistant, to find open roles and schedule an eligible interview instantly.

Apply Now

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Highmark Health is an independent licensee of the Blue Cross Blue Shield Association.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below. For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

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