Business Analysis, Business Operations, Business Processes, CISM - Certified Information Security Manager, CISSP - Certified Information Systems Security Professional, Communication Skills, Consulting, Control Objectives for Information and related Technology (COBIT), Customer Support/Service, Delivery Management, Detail Oriented, Disaster Recovery, Documentation, Establish Priorities, ISO (International Organization for Standardization), ITIL (IT Infrastructure Library), Incentive Programs, Interpersonal Skills, Leadership, Mentoring, Multitasking, Presentation/Verbal Skills, Process Analysis, Professional Services, Project/Program Management, Risk, Risk Analysis, Risk Management, Strategic Planning, Team Lead/Manager, Team Player, Technical Leadership, Technical Operations, Technical Support, Testing, Time Management, Willing to Travel, Writing Skills