Manager, Vendor Management

Description

Position at Closing USA

Position Summary:

Responsible for managing the day-to-day responsibilities for tasks, planning and management of the Vendor Management Program, including onboarding and due diligence, on-going monitoring, contract review and negotiation and vendor termination. Supports the Enterprise Risk Program in recommending and implementing process and efficiency opportunities to the vendor management program. Provides Senior Leadership with actionable reporting, including metrics, vendor spending and pricing opportunities as well as leads annual vendor strategic reviews for critical vendors. Provides support and analysis to executive management reviews of key critical vendors and business reviews. Responsible for creating and maintaining program documentation, contract language and other agreements aligned with regulatory expectations. Responsible for the creation, review and editing on all Master Service Agreement's, Statements of Work, and Subscription Agreements that may require additional risk language added or removed as needed. Creates and maintains a catalog of existing and new contracts and identifies key terms and triggers for each contract. Drafts agreements with or without existing agreement templates exercising independent judgement and decision making. Ensures the performance of all duties in accordance with the company's policies and procedures, all U.S. state and federal laws and regulations, wherein the company operates.

Responsibilities:

• Manages day-to-day vendor management activities, including onboarding, due diligence reviews, contract administration, ongoing monitoring, and offboarding.
• Conducts vendor analyses and optimization activities, including identifying opportunities for vendor consolidation, cost savings, pricing improvements, invoice review, and management reporting.
• Creates reviews, edits, and advises on vendor management documentation, including but not limited to MSAs, SOWs, subscription agreements, and policy guidance to help protect the Company's interests.
• Exercises discretion in evaluating, adding, modifying, or removing contractual risk language to support business needs while maintaining appropriate risk controls.
• Analyzes interprets, and communicates vendor management information, guidance, and reporting to management and business stakeholders.
• Provides consultation and guidance to business partners regarding vendor risks, contractual obligations, pricing considerations, and scope negotiations.
• Prepares monthly performance assessments, reporting packages, metrics, and status updates related to key vendor relationships.
• Manages Requests for Proposal (RFPs) and supports vendor selection and engagement activities.
• Oversees Gatekeeper workflow activities, including contract intake, renewals, terminations, certificates of insurance (COIs), and contract administration.
• Recommends enhancements to vendor management processes, controls, and risk management practices aligned with industry standards and organizational objectives.
• Analyzes service-level performance, cycle times, and costs to ensure vendors deliver services in accordance with contractual expectations and business requirements.
• Addresses vendor performance issues and contractual non-compliance while maintaining effective working relationships with internal and external stakeholders.
• Develops processes, scorecards, and monitoring tools that support vendor performance management and maximize vendor effectiveness.
• Oversees staff responsible for vendor management activities and provides guidance, training, and support to ensure effective program execution.
• Maintains vendor contract repositories and monitors key contractual obligations, renewal timelines, and critical business terms.
• Supports internal audits, regulatory examinations, and risk assessments related to vendor management activities and documentation.
• Performs other duties and projects assigned.

Requirements:

• Bachelor's Degree preferred, or minimum of six (6) + years' experience working in a similar field.
• Experience reviewing and managing vendor contracts and service agreements.
• Strong analytical, organizational, and project management skills.
• Experience in developing reports, metrics, and performance scorecards.
• Ability to manage multiple priorities and work effectively with cross-functional stakeholders.
• Experience in the Mortgage industry preferred.
• Legal or contract administration experience preferred.

Why work for #teamloanDepot:

• Aggressive compensation package based on experience and skill set.
• Inclusive, diverse, and collaborative culture where people from all backgrounds can thrive.
• Work with other passionate, purposeful, and customer-centric people.
• Extensive internal growth and professional development opportunities including tuition reimbursement.
• Comprehensive benefits package including Medical/Dental/Vision.
• Wellness program to support both mental and physical health.
• Generous paid time off for both exempt and non-exempt positions.

About loanDepot:

loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loanDepot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions. With headquarters in Southern California and offices nationwide, loanDepot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts.

Base salary is one piece of our total rewards package and is structured within a range so you can progress as you grow in the role. For this position, the anticipated annual base salary range is $88,000 to $121,000 nationally. In certain high-cost geographic markets (CA), the anticipated annual base salary range is $101,000 to $139,500. Actual compensation will depend on your skills, experience, qualifications, and the work location tied to our geographic pay structure.

We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.