Manager, Virtual Social Care

Department:

12130 Enterprise Corporate - Social Health Navigation & Support

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

N/A

Pay Range:

$44.15 - $66.25

Major Responsibilities:

Leads the implementation, optimization, and continuous improvement of the enterprise Virtual Social Care operating model, ensuring standardized workflows, operational consistency, and alignment with enterprise social health strategy, organizational priorities, and future-state care delivery models.

Manages the daily operations of the Social Care Optimization function, providing leadership, coaching, performance management, and professional development for team members while fostering accountability, collaboration, innovation, and continuous improvement.

Oversees the design, implementation, maintenance, and continuous optimization of enterprise Virtual Social Care workflows, standard operating procedures, documentation standards, operational processes, and governance practices that support efficient, high-quality, and scalable virtual social care delivery.

Serves as the operational owner for enterprise workflow governance, ensuring standardized implementation of policies, procedures, change management processes, documentation standards, escalation pathways, and workflow integrity across all markets.

Partners with Information Technology, Epic, Artificial Intelligence, Data Analytics, Virtual Care, Social Health Operations, and other enterprise stakeholders to implement and optimize technology-enabled solutions that improve workflow efficiency, patient access, service quality, operational performance, and user adoption.

Leads enterprise performance improvement initiatives by monitoring key performance indicators, operational metrics, workflow effectiveness, quality outcomes, and productivity measures to identify trends, develop solutions, and implement sustainable operational improvements.

Develops, implements, and maintains enterprise reporting, operational dashboards, quality monitoring processes, and performance review structures that support data-driven decision-making, operational accountability, and continuous improvement.

Leads enterprise change management activities associated with workflow redesign, technology implementation, operational transformation, and process standardization by developing implementation strategies, facilitating stakeholder engagement, supporting training efforts, and promoting adoption across operational teams.

Collaborates with clinical, operational, analytics, technology, virtual care, and executive stakeholders to identify operational opportunities, remove barriers, improve interdisciplinary coordination, and ensure successful implementation of enterprise Virtual Social Care initiatives.

Evaluates emerging technologies, AI-enabled capabilities, workflow innovations, and operational best practices to identify opportunities that enhance efficiency, scalability, patient experience, and operational excellence within the Virtual Social Care function.

Supports enterprise workforce planning, operational capacity management, resource allocation, and workload optimization by partnering with Virtual Social Care leadership to align staffing models and operational processes with organizational growth and evolving patient needs.

Performs other related duties incidental to the work described herein and complies with all Advocate Health policies, procedures, and the Code of Ethical Conduct.

Education

Bachelor's degree in Healthcare Administration, Business Administration, Public Health, Health Informatics, Information Systems, Nursing, Social Work, Human Services, Healthcare Operations, or a related field.

Certification / Registration / License

None required.

Work Experience

Five or more years of progressive experience in healthcare operations, social health, care coordination, population health, virtual care, clinical operations, healthcare technology, process improvement, or related healthcare operational roles.

Minimum of three years of leadership experience with responsibility for workflow optimization, operational performance, project implementation, cross-functional collaboration, and change management.

Experience leading operational improvement initiatives involving workflow design, standardization, technology implementation, process optimization, governance implementation, performance improvement, and operational transformation.

Knowledge / Skills / Abilities

Knowledge of Virtual Social Care operating models, healthcare operations, workflow optimization, process improvement methodologies, workflow governance, care coordination, population health, healthcare technology platforms, electronic medical records, artificial intelligence-supported workflows, digital workflow solutions, data analytics, and operational performance management.

Strong operational leadership, strategic thinking, workflow optimization, project management, change management, facilitation, executive communication, stakeholder influence, collaboration, problem-solving, organizational, and performance management skills.

Ability to implement enterprise operating models, optimize operational workflows, lead cross-functional initiatives, manage competing priorities, influence diverse stakeholder groups, drive organizational change, utilize technology to improve operational performance, and support scalable, standardized healthcare operations within a complex matrixed healthcare organization.

Physical Requirements and Working Conditions

Operates in a hybrid office and healthcare environment. Requires prolonged periods of sitting, computer use, participation in virtual meetings, and occasional travel between markets, facilities, and community partner locations. Must be able to communicate effectively with diverse stakeholder groups and perform responsibilities in a fast-paced, matrixed environment.

Preferred Job Requirements

Education

Master's degree in Healthcare Administration, Business Administration, Public Health, Health Informatics, Organizational Leadership, Healthcare Operations, or a related field preferred.

Certification / Registration / License

Lean Six Sigma Green Belt or higher preferred, Project Management Professional (PMP), Change Management certification (e.g., Prosci), Professional certification in healthcare quality, healthcare operations, healthcare informatics, or process improvement.

Experience

Experience leading enterprise workflow optimization, operational transformation, or technology implementation initiatives across a multi-site or integrated healthcare system.

Experience with Epic, healthcare analytics platforms, artificial intelligence-enabled workflow solutions, digital health technologies, and enterprise operational reporting tools.

Experience developing enterprise workflows, governance structures, standard operating procedures, and operational performance frameworks.

Experience supporting workforce planning, capacity management, operational scalability, and organizational growth initiatives.

Knowledge / Skills / Abilities

Expertise in enterprise workflow governance, technology-enabled care delivery, artificial intelligence-supported operational workflows, healthcare analytics, operational transformation, continuous improvement methodologies, and enterprise process optimization.

Advanced ability to influence operational and executive stakeholders, lead large-scale workflow redesign initiatives, establish standardized operational practices, implement sustainable organizational change, and translate enterprise strategy into measurable operational outcomes.

DISCLAIMER

All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.