Managing Director

Description

Role & Responsibilities:

• Serve as the Client Executive for assigned clients, acting as a trusted advisor and primary point of contact throughout all phases of engagement.
• Build and sustain long-term client relationships rooted in trust, transparency, and exceptional service.
• Prioritize client satisfaction, responsiveness, and continuous improvement in every aspect of service, design, and project delivery.
• Foster firmwide collaboration to ensure projects benefit from the full depth of Pfluger’s expertise and resources.
• Oversee financial performance at the client level, including invoicing accuracy, project profitability, and resource alignment to deliver efficient, high-quality outcomes.
• Champion a culture of learning, design excellence, and innovation, ensuring that client outcomes consistently reflect Pfluger’s purpose and values.
• Measure and evaluate success through client satisfaction surveys, repeat work, and share of bond program opportunities, consistently positioning Pfluger as a top-performing firm within key districts and markets.
• Partner with the discipline leads/directors to identify staff resources required to secure work.
• Oversee project-level activities of the project management staff.

• Lead assigned business development initiatives, including prospect prioritization, client acquisition, and identification of growth opportunities within target markets.
• Maintain and strengthen strategic client relationships, overseeing proposals, contracts, and negotiations to ensure mutual success and alignment with firm objectives.
•  Conduct client interviews, strategic planning sessions, and visioning discussions, leading and facilitating solution-based conversations that align client goals with Pfluger’s expertise.
•  Utilize the firm’s CRM systems to monitor pipeline value, client engagement stages, and strategic relationship development.
• Collaborate closely with leadership and firm executives to identify, pursue, and execute new opportunities that support the firm’s strategic growth and profitability.

• Embody Pfluger’s core values, consistently demonstrating Do What’s Right, Build Synergy, Make a Difference, and Never Settle.
• Serve as a brand ambassador, representing the firm’s purpose, thought leadership, and strategic vision.
• Promote the firm at industry conferences, award submissions, and public engagements.
• Lead by example, fostering a collaborative, innovative, and high-performing culture across project teams.
• Proactively identify and mitigate risks at the project and client levels.
• Partner with other offices and business units to leverage firm resources and expertise, ensuring solutions of the highest quality.

Experience & Qualifications:

• Alignment with Pfluger’s purpose of “inspiring people to create a more meaningful human experience,” with a commitment to continuous learning and improvement.
• Proven leadership in delivering high-quality craft and products, and driving business development. 
• Demonstrated ability to navigate complex challenges, serving as the client’s primary escalation contact and ensuring timely, effective resolution that strengthens relationships.
• Passionate advocate for innovative design, exceeding client expectations, and embodying core values in decision-making. 
• High integrity, accountability, and exceptional communication skills.
• Expertise in designing learning environments with general knowledge of REVIT and enthusiasm for generative design. 
• ERP system knowledge preferred, or a strong systems-oriented mindset. 
• Professional degree in Architecture is required. 
• Licensed/Registered Architect is required. 
• Minimum of 15 years of relevant experience. 

Location: