Manufacturing Customer Service Representative

TekPro is a recruiting firm that places professional and technical talent with modern manufacturing companies throughout the Chicagoland area. Our client is looking for a seasoned customer service professional to service an excellent customer base in the aerospace, automotive, and mobile hydraulic components fields. They were honored as one of Chicago’s Best and Brightest companies to work for in 2017 and Industry Week Best Plant in 2015, and are known for having excellent benefits, a positive culture, new technology, and modern facilities. See below for the job details! 

Customer Service Representative

Location: Onsite in Hanover Park (this is not a remote position)

Schedule: Mon-Fri 8am-5pm

Requirements

• Knowledge in Windows based computer systems.
• Proficient in Microsoft Office, i.e. Outlook, Excel and Word
• Open to learning proprietary software programs for Camcraft (Epicor (preferred), IQS & sharepoint) and customers.
• Proficient in verbal and email communication, working as the liaison between the company and customers.
• Understanding of production helpful in working towards customer's needs and involving other departments as needed.
• Detail and numbers oriented.
• Great communication skills over the phone and in person.
• Organized in completing projects and time management.
• Order entry.
• Forecast entry.
• Quote entry.
• Job entry.
• Customer entry.
• Part entry.
• RMA processing.
• Customer Logistics.