$90,000–$140,000 Per Year
Communication Skills, Cross-Functional, Customer Relations, Database Technology, Knowledge Management, Legal, Loan Funding, Manufacturing, OEM (Original Equipment Manufacturer), Oracle Database, Problem Solving Skills, Progress Reports, Reporting Skills, Service Level Agreement (SLA), ServiceNow, Student Loans, Technical Support, Time Management
Must Have Technical/Functional Skills
- Interaction with Team members for knowledge sharing, knowledge transition and issue resolution
- Stakeholder management, share regular updates and assist in preparing operational reports
- Triaging of issues and coordination with cross functional teams for timely resolution
- Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.)
- Maintaining agreed SLA levels and assuring Quality of delivery at all times
- Good experience as a .Net developer
- Good Experience in .Net Core and .Net Framework, ASP .Net, VB.Net
- Good Experience on any SCADA platforms
- Strong experience in database technologies of SQL, Oracle.
- Interaction with SME's on functional issues
- Coordinate communications between suppliers, OEM, and business stakeholders for their particular area
- Tracks and report progress to stakeholders
- Working experience in "ServiceNow" and knowledge on Incident, Problem, Change, SLM and Knowledge Management processes
- Working with Manufacturing Customer will be an added advantage
Roles & Responsibilities
- Day to day incident monitoring and resolution (Service Now preferred)
- Interaction with client (IT & Business users) on functional issues
- Triaging of issues and coordination with cross functional teams for timely resolution
- Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.)
- Maintaining agreed SLA levels and assuring Quality of delivery at all times
- Interaction with SME's on functional issues
- Coordinate communications between suppliers, OEM, and other IT stakeholders for their particular area
- Tracks and report progress to stakeholders
- Development of functionalities as per requirement provided y customer
Generic Managerial Skills, If any
- Flexible
- Excellent communication skills
- Continuous learning attitude
- Team worker
- Meticulous
Base Salary Range : $90,000 to $140,000 Per Annum
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: M aternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
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Tata Consultancy Services Ltd