Job Title: Manufacturing IT Support Engineer

Overview / Summary

We are seeking a Manufacturing IT Support Engineer to provide technical support for IT applications, infrastructure, operating systems, and end-user productivity tools in a manufacturing environment. The role involves troubleshooting technical issues, supporting plant-floor systems, maintaining network and server infrastructure, and collaborating with cross-functional IT and business teams to ensure reliable manufacturing operations.

The ideal candidate will have a strong interest in IT operations, manufacturing technology, and continuous improvement, along with the ability to work in a fast-paced, multi-shift production environment.

Key Responsibilities

• Provide IT application, infrastructure, operating system, and end-user productivity tool support across manufacturing operations.
• Support a multi-shift manufacturing environment, including flexible hours and weekend production support as needed.
• Troubleshoot and resolve technical issues involving plant-floor applications, infrastructure, and manufacturing systems.
• Coordinate with corporate IT teams and business stakeholders to prioritize technical improvements.
• Support incident management, issue triage, business continuity plans, escalations, and technical problem resolution.
• Collaborate with globally distributed support teams, including database administration, server operations, network operations, and operations control.
• Support local network equipment in a Cisco-based environment.
• Maintain and support physical and virtual servers in Windows and Linux environments.
• Assist with the integration and long-term maintenance of applications and hardware.
• Support the deployment and expansion of industrial Internet of Things (IIoT), software-defined networking, mobile devices, iOS, and Android-based technologies.
• Assist IT management with coordinating assignments and workloads.
• Develop, maintain, and share accurate technical support documentation.
• Identify, investigate, and resolve technical problems while supporting continuous improvement initiatives.

Required Qualifications

• High school diploma or GED; a two-year or higher college degree is preferred.
• Knowledge of IT operations, IT support, technical troubleshooting, operations support systems, and technical customer support, or the willingness to develop these skills quickly.
• Experience with or willingness to learn Microsoft Windows and Linux server administration.
• Experience with or willingness to learn Cisco routers and switches, including basic staging, troubleshooting, and cabling.
• Familiarity with or willingness to learn Cisco software-defined architecture (SDA), including troubleshooting and implementation.
• Experience with or willingness to learn Microsoft SharePoint, Azure/Intune, Active Directory/ADFS, and VMware vSphere.
• Experience with or willingness to learn Microsoft Windows client operating systems and Microsoft Office 365.
• Experience supporting or willingness to learn Apple iOS devices, iPhones, iPads, and Android devices.
• Experience supporting computers, printers, handheld terminals, monitors, and other IT peripherals, or the willingness to develop these skills.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks and projects effectively.
• Ability to communicate technical information clearly to audiences with varying levels of technical expertise.
• Self-motivation, initiative, reliability, dependability, and punctuality.
• Willingness to learn new technologies and adapt to changing business and technical requirements.
• Ability to work effectively in a high-pressure production environment and support 24/7 manufacturing operations.
• Ability to work in a semi-tempered manufacturing environment that may involve hot, cold, and dirty conditions.
• Ability to safely lift 50 pounds without assistance and walk 1–2 miles per shift.

Preferred Qualifications

• Plant-floor manufacturing experience.
• Plant-floor automation experience, including Rockwell control systems and programmable logic controllers (PLCs).
• PowerShell scripting experience.
• Four-year undergraduate degree.

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