Manufacturing Quality Manager

Position Overview

Key Responsibilities

Quality Management & Compliance

• Oversee and maintain the ISO 9001 Quality Management System, ensuring continued certification and regulatory compliance.
• Manage internal and external audits, including preparation, documentation, corrective actions, and follow-up activities.
• Develop, maintain, and improve quality procedures, work instructions, inspection standards, and document control processes.
• Lead management reviews and communicate quality performance, compliance risks, and improvement opportunities.
• Ensure manufacturing processes and products meet applicable industry standards and safety certification requirements, including UL, CSA, and other relevant certifications.

Manufacturing & Product Quality

• Develop and oversee incoming material inspections, in-process quality checks, and final product testing procedures.
• Manage nonconforming materials, including containment, disposition, rework, and corrective action processes.
• Lead root cause investigations and implement corrective and preventive actions using methodologies such as 8D, 5-Why, and Fishbone analysis.
• Collaborate with Engineering and Production teams to identify quality concerns, improve manufacturing processes, and resolve technical issues.
• Support new product introductions through quality planning, risk assessments, process validation, and production readiness reviews.
• Review engineering changes to evaluate quality impacts and ensure proper validation before implementation.
• Maintain calibration programs and ensure inspection and testing equipment meets established requirements.

Supplier & Customer Quality

• Evaluate supplier performance, support supplier qualification, and maintain approved supplier documentation.
• Conduct supplier audits and coordinate corrective action requests to address material or component quality concerns.
• Work closely with Procurement and Engineering to resolve supplier-related quality issues.
• Investigate customer complaints, product returns, and warranty concerns to identify root causes and implement improvements.
• Partner with internal departments to reduce recurring defects and improve overall product reliability.

Continuous Improvement & Performance Metrics

• Establish, monitor, and report key quality performance indicators, including first-pass yield, defect rates, scrap, rework, supplier performance, and corrective action effectiveness.
• Identify opportunities to improve manufacturing efficiency, product consistency, and quality performance.
• Lead continuous improvement initiatives utilizing Lean Manufacturing, Six Sigma, and other structured problem-solving methodologies.
• Analyze quality trends and recommend process improvements to reduce manufacturing costs and prevent recurring issues.

Team Leadership

• Supervise and develop Quality Engineers, Quality Inspectors, and Quality Control Technicians.
• Assign priorities, oversee daily quality activities, and ensure timely resolution of manufacturing quality concerns.
• Conduct performance evaluations, provide coaching, and support employee training and professional development.
• Collaborate with Operations, Engineering, Supply Chain, and Production leadership to support manufacturing objectives.
• Promote a culture of accountability, safety, continuous improvement, and quality excellence.
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Qualifications

Required Qualifications

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, Manufacturing Engineering, Industrial Engineering, or a related technical discipline; equivalent relevant experience may be considered.
• Minimum of 7 years of quality experience within electronics, electromechanical, or industrial manufacturing environments.
• At least 2 years of experience supervising or managing quality personnel.
• Demonstrated experience maintaining an ISO 9001 Quality Management System and supporting external certification audits.
• Strong understanding of manufacturing quality processes, inspection procedures, corrective actions, and regulatory compliance.
• Experience with root cause analysis, FMEA, Statistical Process Control (SPC), control plans, and Material Review Board (MRB) processes.
• Ability to interpret engineering drawings, technical specifications, and electrical schematics.
• Experience collaborating with manufacturing, engineering, supply chain, and supplier quality teams.
• Proficiency with Microsoft Office applications and familiarity with ERP or quality management software.
• Strong communication, organizational, analytical, and leadership skills.

Preferred Qualifications

• Experience supporting the manufacturing of power electronics, electrical equipment, battery-related systems, or other complex electromechanical products.
• Familiarity with UL, CSA, ETL, or other applicable product safety certification requirements.
• Knowledge of IPC-A-610 workmanship standards and electronics assembly inspection practices.
• Experience working with contract manufacturers, electronic component suppliers, or industrial equipment manufacturers.
• Experience using quality data analysis and reporting tools such as Excel or Power BI.
• Professional certifications such as ASQ Certified Quality Engineer (CQE), Certified Manager of Quality/Organizational Excellence (CMQ/OE), or Certified Quality Auditor (CQA).
• ISO 9001 Lead Auditor certification or Six Sigma Green Belt/Black Belt certification.
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Work Environment & Additional Requirements

• This is an on-site position requiring regular interaction with manufacturing operations and production personnel.
• Ability to work in both office and manufacturing floor environments.
• Must adhere to established workplace safety procedures and applicable electrostatic discharge (ESD) requirements.
• May occasionally work near controlled electrical testing environments.
• Ability to lift up to 25 pounds as needed.
• Willingness to travel up to 15% for supplier assessments, audits, or customer-related activities.
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What We're Looking For