Job Summary:
The Market Leader is responsible for leading multiple Church's Texas Chicken restaurant locations and a franchises within a specific territory. This key leadership role ensures operational excellence, profitability, team development, and outstanding guest service. The Market Leader partners with restaurant leadership to execute strategic initiatives and uphold brand standards, driving sustained growth across all assigned units.
Key Responsibilities: Operational Leadership - Oversee all aspects of day-to-day restaurant operations for multiple units.
- Monitor and analyze performance metrics (sales, food cost, labor, customer satisfaction).
- Implement company-wide policies, systems, and standard operating procedures (SOPs).
- Lead district meetings and facilitate ongoing performance discussions with Restaurant General Managers (RGMs)
Financial Performance - Prepare and manage budgets for each restaurant location.
- Ensure achievement of sales, profitability, and cost control goals.
- Conduct regular financial performance reviews and variance analysis.
- Identify and address opportunities for revenue growth and cost efficiency.
Talent Management & Development - Recruit, train, and develop RGMs and Assistant Managers.
- Create a strong leadership pipeline and succession planning strategy.
- Coach teams in leadership, operational excellence, and customer service delivery.
- Monitor staffing levels and oversee workforce planning in each location.
Guest Experience & Brand Compliance - Ensure consistent delivery of Church's high-quality food and exceptional guest service.
- Maintain company brand standards in product quality, store cleanliness, and hospitality.
Address guest concerns quickly and professionally, turning service failures into wins.
Safety, Sanitation & Compliance - Enforce all safety, sanitation, and health regulations as mandated by federal, state, and local authorities.
- Conduct regular audits, food safety inspections, and internal evaluations.
- Ensure all restaurants comply with labor laws, OSHA standards, and company safety policies
|