Market Manager

What you will do on your journey with WebBeds.

As a Market Manager, you will drive the performance and growth of hotel supply within your assigned portfolio by building strong partner relationships, negotiating competitive agreements, and ensuring product quality and availability across distribution channels.

You will act as a key point of contact for accommodation partners, working collaboratively to optimise commercial performance and deliver a seamless customer experience. We are currently recruiting for two Market Manager positions in Japan.

You will analyse market trends and performance data to identify opportunities, implement strategic initiatives, and continuously improve the competitiveness of the portfolio. Through proactive engagement and effective account management, you will help achieve revenue targets and strengthen the company's market presence.

In this role you will:

Key responsibilities

• Account management: Build, maintain, and develop strong relationships with accommodation partners to drive long-term collaboration and performance.
• Contract negotiation: Negotiate commercial terms, rates, and availability agreements to ensure competitive offerings aligned with business objectives.
• Portfolio optimisation: Monitor and improve the performance, availability, and competitiveness of assigned hotel inventory.
• Market analysis: Analyse market trends, competitor activity, and performance data to identify growth opportunities and inform strategy.
• Revenue growth: Drive revenue by increasing room night production, improving conversion rates, and expanding the portfolio where required.
• Partner engagement: Hold regular meetings, reviews, and business updates with partners to maintain alignment and uncover new opportunities.
• Quality assurance: Ensure all product content, rate accuracy, and availability meet company standards and customer expectations.
• Issue resolution: Address and resolve partner-related issues promptly to maintain strong relationships and minimise business impact.
• Cross-functional collaboration: Work closely with internal teams, including Sales, Contracting, and Operations, to support business objectives.
• Reporting: Prepare and share regular performance reports, insights, and action plans with internal stakeholders.

The skills we would love to see in your suitcase!

• 3 to 5 years of experience in account management, contracting, or sales within the travel or hospitality industry.
• Bachelor's degree in Business, Hospitality, Tourism, or a related field.
• Proficiency in computer use, including typing, Microsoft tools, Google tools, and AI tools.
• Proficiency in Excel and CRM tools, with the ability to interpret performance data and reporting dashboards.
• Strong analytical skills, with the ability to interpret data and turn insights into actionable strategies.
• Excellent communication, negotiation, influencing, and stakeholder management skills.
• Strong problem-solving skills, with a proactive, solutions-oriented approach and the ability to anticipate issues before they arise.
• Proven ability to manage multiple accounts and priorities in a fast-paced environment, with strong planning and organisational skills.
• Demonstrated experience with proven results in relationship building, interpersonal skills, customer focus, teamwork, leadership, business acumen, and strategic thinking.
• A results-driven approach, with the ability to work autonomously.
• Fluency in English and Japanese.
• Willingness to travel as required to manage partner relationships.