Market Service Manager
We’re looking for a hands-on Market Service Manager to run the day-to-day operations of our service department, keep customers for life, and grow the business. You’ll recruit, coach, and motivate a team of Route Service Supervisors and Route Service Representatives who deliver to a wide range of clients—from mom-and-pop shops to Fortune 500 facilities. Your focus: customer satisfaction, account growth, and location profitability.
Why You’ll Love It
- Paid Training – Get the tools and skills you need to shine from day one.
- Career Mobility – We promote from within; many of our senior leaders started in this very role.
- People-First Culture – Family atmosphere, no nights or weekends.
- Diverse Team – Work alongside people with different backgrounds, ideas, and perspectives.
What You’ll Do
- Recruit, train, and develop Route Service Representatives and Supervisors.
- Build long-term relationships with customers and ensure stellar service.
- Partner with location leadership to optimize service programs and drive revenue.
- Negotiate contract renewals and identify up-sell opportunities.
What You Bring
- Track record of boosting customer satisfaction and profitability.
- Willingness to roll up your sleeves and lead by example.
- Strong coaching, negotiation, and problem-solving skills.
- High school diploma or GED required; bachelor’s degree preferred.
- Prior customer-facing or field-service leadership experience.
- Solid MS Office skills and comfort with tech tools.
- 21+ years old with a valid driver’s license and personal auto insurance that meets company standards.
- Able to pass DOT physical and lift up to 50 lbs.
Benefits & Perks
- 401(k) with company match & profit sharing
- Medical, dental, vision, and life insurance
- Paid time off & holidays
- Tuition reimbursement
- Employee discounts & referral bonuses
- Direct deposit and Employee Assistance Program
Ready to lead a high-performing service team and make an immediate impact? Apply today and let’s talk!