Marketing Automation Manager

MARKETING AUTOMATION MANAGER, MIT Open Learning, to lead our marketing technology ecosystem and manage our CRM and marketing hub infrastructure, designing and maintaining customer experience workflows, data management, and integrations that drive lead generation, nurture, and enrollment across our learning products; design and optimize HubSpot workflows and marketing automation infrastructure while establishing platform standards and best practices; lead cross-functional alignment on platform architecture and identify system optimization opportunities; configure customer pipeline workflows and conduct regular audits of customer journey architectures to identify bottlenecks and opportunities; manage end-to-end email campaign strategy, including welcome sequences, nurture campaigns, and newsletters; partner with content and product teams on audience segmentation and messaging strategies; oversee webinar campaigns and landing page infrastructure, focusing on attendance and conversion optimization; design HubSpot integrations for Zoom scheduling and Inside Sales workflows with rapid response SLAs; establish data governance policies for UTM tracking, lead scoring, and contact hygiene; lead bi-directional data flows between HubSpot, Salesforce, and web properties; troubleshoot sync issues and maintain data quality.

The full job description is available, here: https://openlearning.mit.edu/jobs