Marketing/Sales Associate ~ Fort Collins ~ Full-time

Marketing/Sales Associate

Full-time

Pay Range: $24.00 - $25.00 + Bonus 

Non-exempt

Schedule: Tuesday - Saturday

Make a difference by providing great care and love for our treasured residents! 

At MorningStar Senior Living, we talk a lot about culture. In fact, we rather obsess about it. For without a transformative culture, we cannot begin to elevate and celebrate the lives of our resident-heroes and be ourselves changed for the good in the process. So, we seek great hearts, other people like us, who care and want to do work that matters. We select people like us who believe that the most satisfying life is one that is outward-bound and rooted in servant-leadership.  

JOB SUMMARY 

The Community Relations Associate is responsible for communicating with residents, families,internal staff and outside agencies as required, conducting tours, solving family problems, completing and maintaining admission records and documents, and working with referral agencies, organizations and institutions. Through all relationships the individual in this role should represent MorningStar professionally to achieve move-ins and to contribute to occupancy goals. This is a goal-oriented position that is rewarded with commission incentives.

BENEFITS

• Health Insurance offerings such as medical, dental, and vision insurance
• Other Insurance offerings such as life, disability, accident, and critical illness insurance
• 401k plan with matching
• HSA options
• Employee assistance programs
• Paid sick, vacation and birthday!
• Career development programs and opportunity for advancement
• Charitable and philanthropic opportunities
• Tuition Reimbursement 
• Free shift meal!

https://www.morningstarseniorliving.com/careers/

POSITION OVERVIEW 

·       Conduct tours of the community for potential residents, families, outside visitors, and representatives from placement agencies and organizations.

·       Attend and participate in in-service educational programs; particularly those that relate to the psychosocial needs of the elderly, community resources, and admission requirements (Title XVIII and Title XIX). (as necessary)

·       Learn & practice MorningStar’s 7 Steps for Relationship Selling.

·       Participate in lead management keeping prompt follow up to all phone calls, emails and in person tours. Assist in taking steps to advance and close sales.

·       Conduct a walkthrough of suite to ensure it is in good condition before resident arrives by working with Maintenance and Housekeeping departments.

·       Provide consistent new resident welcome and orientation practices, including welcome baskets, Resident Ambassador Introductions, etc.

·       Communicate to all departments all necessary information on new residents.

·       Schedule details for move-ins/move-outs such as elevator availability, delivery areas, mealtimes, etc. to avoid conflict with scheduled activities.

·       Assist Director of Community Relations in planning and implementing marketing events.

·       Actively work to retain all residents, assisting Director of Community Relations, Wellness Director and Executive Director in this effort.

·       Maintain professional confidentiality.

QUALIFICATIONS

• Demonstration of our Core Values: Love, Kindness, Honesty, Goodness, Fairness, Respect.
• Education: Minimum high school diploma, two years or more of college preferred.
•        Job Knowledge: Community resources and needs; ability to handle inquiries and relate to perspective residents; awareness of community services and cost structures; knowledge of related services available throughout the community; ability to handle confidential information and admission records; possess judgement capabilities; ability to drive, and conduct tours of the community. Must be computer literate and have the ability to learn Resident/Marketing software.
•        Other: Work well with people including staff, residents, families and outside community; communicate the services of the facility to prospective residents and the community, must be personable, friendly and work independently.

*Team members who are scheduled to work 24 or more hours per week are eligible for benefits, families of said team members will also be eligible.

 EEO

CRA Bonus Payout Amount:

Referral Paid Move-ins: $150

Community Generated Move-Ins: $250

Community Fee Profit-Sharing
Profit-sharing is 10% of the collected Community Fee. No payment is given when Community Fee is not collected. This amount is bonused once paid by a customer with a signed residency agreement and no expectation of a refund. This fee is split equally among the DCR(s) and CRA(s).

High Occupancy Bonus
The bonus payout for achieving and maintaining spot occupancy at or above 95% is
$1,000 per month to the CRA(s). CRA(s) will be paid the high occupancy bonus AND the per move in bonus detailed above. The occupancy levels must be maintained for at least 30 days to be eligible. If a community falls below the designated occupancy, you will need to maintain high occupancy for a period of 30 days to receive the bonus. If the community is budgeted at 95% or higher, the high occupancy bonus threshold is 96%.
For larger communities of 185 units or greater, the high occupancy threshold will be spot occupancy of 94.5%.

Quarterly Revenue Kicker: If the community exceeds total budgeted revenue for the quarter, CRA(s) will receive an additional $1,000 bonus for the quarter. Community must hit budgeted NOI for the quarter to receive this revenue kicker. If a community misses this in a quarter but makes up the revenue by year end and meets the NOI budget criteria, the missed quarterly bonus will be paid out. If missed in one quarter or multiple quarters, CRA(s) can make up by year-end and earn the total yearly potential of $4,000.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.