The Marriott Portland hotel, a leader in the hospitality industry, is searching for a hands-on General Manager to oversee all daily hotel operations and achieve planned goals for revenue and profit while maintaining standards for guest satisfaction, employee engagement, quality assurance, and asset protection. Financial management skills are critical to the success of each of our managers in order to meet goals established for operational expenses and labor costs. Our General Managers are also responsible for building, training, and mentoring a team of employees who strive to be the bright spot in each customer’s day.
RESPONSIBILITIES AND DUTIES:
- Sales & Marketing: Prepare and implement the hotel’s annual Sales and Marketing Plan, make sales calls to key accounts and potential clients, and capitalize on all revenue opportunities.
- Financial: Aggressively pursue revenue goals and effectively utilize yield management and revenue maximization tools.
- Guest Service: Work closely with the Front Office and Housekeeping teams to ensure the hotel meets or exceeds Guest Satisfaction.
- Leadership : Leading: Motivate, coach, and train team members, set goals and hold team members accountable, and provide feedback, rewards, and recognition.
- Work Ethic: Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and adhere to the Company’s policies and procedures.
- You partner closely with your owner(s) and work to understand their priorities and exceed their expectations.
QUALIFICATIONS AND SKILLS:
- Minimum requirements are a Bachelors's degree or degree in Hospitality Management preferred, and two to four years' experience in Front Office/Housekeeping/Guest Services, including at least two years supervisory experience, or an equivalent combination of experience and education.
- 2-4 YEARS ACTUAL HOTEL SALES EXPERIENCE
- Must have previous revenue management experience. Must be able to read a STAR report and make the necessary changes for the following weeks.
- Ability to communicate effectively both verbally and in writing.
- Punctuality and time management.
- Must be well organized. You will be assigned multiple tasks concurrently and must be able to multitask in a timely manner.
- Willing to travel and must possess a valid driver's license.
- OPTIMUM ATTRIBUTES: Willing to take responsibility and accountability for the team.
- Well-groomed and professional in appearance.
- A rooms division background is necessary, and the incumbent must be able to stand and walk the property for 80 to 95% of the day and have the ability to lift up to 20 lbs on a regular basis and be able to bend, squat, and lift up to 50 lbs on an occasional basis.
- To be successful in this role, you must be able to read, write, and verbally communicate effectively and professionally in English with associates, guests, and ownership
- Responsible for soliciting and booking group businesses from various market segments, to achieve hotel revenue goals.
You must be able to deal with difficult situations and people while exhibiting a consistent level of professionalism. You will regularly use a computer and different software.