Benefits:- An environment where diversity is celebrated
- A positive, empathetic, and supportive team and company
- Team member discounts
- Aesthetically inspiring work environment
- Career growth opportunities
- Competitive compensation + generous commissions
The NOW Massage – McKinney
Ready to lead with purpose and create exceptional guest experiences?
The NOW Massage McKinney is seeking an energetic, service-focused, and sales-driven
Lead Experience Guide to help lead our front-of-house team. This role is perfect for someone who thrives in a fast-paced environment, enjoys coaching others, and is passionate about creating memorable guest experiences.
As a Lead Experience Guide, you'll be more than a front desk team member—you'll be a leader, mentor, problem solver, and culture builder. You'll partner closely with management to ensure smooth daily operations while helping our team achieve sales goals, deliver exceptional service, and embody The NOW's mission of making self-care accessible and essential.
Why You'll Love Working at The NOW
Positive, wellness-focused work environment
Be part of a growing, nationally recognized brand
Work alongside a supportive and passionate team
Help guests prioritize self-care and wellness
Schedule & Availability
- Flexible schedule required
- Must be available to work a combination of:
- Days, evenings, weekends, and holidays
- Typical shifts range from opening, mid-day, and closing coverage
Boutique Hours:
- Monday – Thursday: 10:00 AM – 8:00 PM
- Friday and Saturday: 9:00 AM – 8:00 PM
- Sunday: 10:00 AM – 6:00 PM
What You'll Do
Lead & Inspire
- Serve as a role model for exceptional guest service, sales performance, and professionalism.
- Support and mentor Experience Guides through coaching, feedback, and ongoing development.
- Foster a positive, team-oriented culture that reflects The NOW's values.
- Assist with onboarding and training new team members.
Support Operations
- Act as the assistant manager on duty when leadership is unavailable.
- Ensure daily operations run smoothly and efficiently.
- Assist with scheduling and shift coverage as needed.
- Maintain accountability for cash handling, transactions, and operational procedures.
Elevate the Guest Experience
- Deliver a welcoming, elevated experience for every guest.
- Resolve guest concerns with professionalism and empathy.
- Create lasting relationships that drive membership growth and guest retention.
- Serve as the go-to expert for The NOW services, products, enhancements, and memberships.
Drive Results
- Partner with leadership to achieve sales and membership goals.
- Monitor team performance and help implement strategies for success.
- Identify opportunities to improve guest satisfaction and operational excellence.
What We're Looking For
- Previous sales, hospitality, retail, spa, fitness, or customer service experience
- Leadership, key-holder, or supervisory experience preferred
- Strong communication and interpersonal skills
- Proven ability to motivate and coach others
- Detail-oriented with excellent organizational skills
- Ability to remain calm and solution-focused in a fast-paced environment
- Comfortable multitasking and prioritizing responsibilities
- Experience with Zenoti is a plus, but not required
- Passion for wellness, self-care, and delivering exceptional guest experiences
Our Mission
Self-Care is Essential
The NOW Massage was created as a refuge from the outside world—a place where guests can disconnect from distractions and reconnect within. We believe self-care is not a luxury; it's essential.
Our thoughtfully designed boutiques, customizable massage services, and elevated guest experience help people relax their bodies, reset their souls, and show up as their best selves.
Our Values
LIVE IN THE NOW
Be present. Take time to recharge and reconnect within.
KINDNESS IS MAGIC
Create a circle of warmth, compassion, and positive energy.
CARE FOR THOSE WHO CARE FOR OTHERS
Support and celebrate teammates who make a difference every day.
AUTHENTICITY ALWAYS
Lead with honesty, transparency, and genuine connection.
If you're a natural leader who loves people, thrives in hospitality, and wants to grow with an exciting wellness brand, we'd love to meet you.
Apply today and start your journey with The NOW Massage McKinney.
This franchise is independently owned and operated by a franchise owner. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to The NOW Massage Corporate.