Massage Clinic Coordinator

Responsibilities

• Greet clients and visitors and provide accurate information about Clary Sage College and its services.
• Maintain ongoing communication with the Front Desk regarding clinic appointments, including cancellations, rescheduling, and other scheduling changes.
• Support massage therapy students through approved learning activities, MBLEx preparation, and coaching in the application of practical skills.
• Supervise and support student externs during clinic operations, providing appropriate guidance and feedback.
• Track and maintain accurate records of student externship hours to ensure completion of program requirements.
• Monitor the order and assignment of client services to ensure appointments are distributed fairly and efficiently.
• Assist clients who have multiple services scheduled and help coordinate a smooth transition between appointments.
• Maintain the cleanliness, organization, and readiness of clinic treatment rooms, shower areas, and dressing rooms.
• Ensure treatment rooms are consistently arranged, appropriately stocked, and prepared for the next business day.
• Manage inventory for treatment rooms, back-bar supplies, and other clinic areas, including monitoring stock levels, submitting order requests, and maintaining controls to minimize waste, loss, and unauthorized use.
• Receive, document, and appropriately address client comments, evaluations, compliments, concerns, and complaints. Promptly notify management of serious concerns or dissatisfied clients.
• Perform assigned opening and closing procedures.
• Maintain a professional, welcoming, and service-oriented demeanor.
• Respond calmly and professionally to urgent situations, promptly notifying management, campus security, emergency services, or other appropriate authorities when necessary.
• Support the safe, efficient, and effective daily operation of the massage clinic.
• Perform other job-related duties as assigned.