Calendar Management, Communication Skills, Cost Control, Home Care, Hospitality and Tourism, Industry Standards, Interpersonal Skills, Lift/Move 25 Pounds, Massage Therapy, Multitasking, Operational Support, Operations, Organizational Skills, Product Support, Regulations, Retail, Retail Sales, Sales Support, Sanitation, Spa Services, Sterilization, Team Player, Time Management
The Massage Therapist provides professional massage and body treatment services while delivering an exceptional spa experience for guests. This role requires strong technical skills, excellent guest service, and a commitment to wellness, cleanliness, and professionalism. The ideal candidate is knowledgeable in a variety of massage modalities, maintains high service standards, and supports the overall success of the spa through guest education and retail recommendations.
Duties & Responsibilities:
- Provide professional massage and body treatment services in accordance with spa protocols and industry standards
- Arrive prepared and on time for scheduled appointments and perform services within established treatment times
- Maintain knowledge of spa services, products, and wellness offerings to effectively recommend treatments and retail products
- Promote home care programs and support retail sales initiatives
- Maintain cleanliness, sanitation, and sterilization standards in accordance with spa policies and applicable regulations
- Properly use and care for equipment, linens, and products to support operational efficiency and cost controls
- Support a positive guest experience through professional communication and personalized service
- Maintain accurate knowledge of treatment protocols and participate in ongoing training and professional development
- Collaborate with spa team members to support daily operations and overall guest satisfaction
- Maintain flexibility with scheduling based on business needs
- Perform additional duties as assigned
Qualifications:
- Current Idaho Massage Therapist license required
- Knowledge of multiple massage modalities and body treatment techniques
- Willingness to learn and perform spa-specific treatments and services
- Strong communication, guest service, and interpersonal skills
- Professional, positive, and team-oriented approach
- Ability to multitask and remain organized in a fast-paced environment
- Ability to recommend products and services based on guest needs
- Flexible availability including evenings, weekends, and holidays as needed
- Engage in physical activities like standing for long periods, walking, and utilizing hands for tasks that involve gripping, handling, and reaching
- Can safely lift and/or move up to 25 pounds