Master Technician

Master Technician

Job Description

The Master Technician will diagnose and repair vehicles and related equipment while collaborating closely with dealers, research and development, testing, and quality teams. This role combines hands-on mechanical work with frequent communication, as you will support dealers by phone and in person and help ensure that equipment performs reliably throughout its lifecycle.

Responsibilities

• Diagnose, repair, and maintain cars and, when applicable, farm equipment to ensure safe and reliable operation.
• Communicate with dealers approximately 50% of the time by phone and occasionally in person to provide technical support, troubleshooting guidance, and repair recommendations.
• Collaborate with research and development teams to understand new equipment designs, features, and technical specifications.
• Work with testing and quality departments to learn the full lifecycle of the equipment and provide feedback on performance, reliability, and potential improvements.
• Document repair activities, findings, and recommendations clearly and accurately using standard office software.
• Apply strong mechanical aptitude to identify root causes of issues and implement effective, lasting repairs.
• Maintain professional, clear, and courteous communication with internal teams and external dealer partners.
• Continuously build product knowledge and stay current on equipment updates, best practices, and diagnostic techniques.

Essential Skills

• Proven experience repairing cars and/or farm equipment.
• Strong mechanical aptitude and hands-on troubleshooting skills.
• Effective verbal and written communication skills for frequent interaction with dealers by phone and in person.
• Ability to work collaboratively with research and development, testing, and quality teams.
• Proficiency with Microsoft Office or similar office productivity tools for documentation and communication.
• High level of ambition, initiative, and willingness to learn complex equipment and systems.
• Strong soft skills, including professionalism, reliability, and customer-focused service.

Additional Skills & Qualifications

• Two-year technical degree or similar post-secondary education in an automotive, mechanical, or related field is a strong plus.
• Relevant technical certifications in automotive repair, equipment maintenance, or related disciplines are highly desirable.
• Experience working with product lifecycle processes or supporting equipment across its full lifecycle is beneficial.
• Experience in both automotive and agricultural or farm equipment repair is an advantage.

Work Environment

This role involves a mix of hands-on mechanical work and communication-focused support. You will spend part of your time in a workshop or service environment performing diagnostics and repairs on vehicles and equipment, and part of your time in an office or desk setting communicating with dealers by phone and using Microsoft Office for documentation. You will collaborate regularly with research and development, testing, and quality departments, gaining exposure to the full product lifecycle and the technical details of the equipment.

Job Type & Location

This is a Contract to Hire position based out of Brillion, WI.

Pay and Benefits

The pay range for this position is $30.00 - $35.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Brillion,WI.

Application Deadline

This position is anticipated to close on Jun 1, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.