POSITION OPPORTUNITY
Maximo Functional Subject Matter Expert
Hospitality & Facilities | Maximo SaaS ImplementationPosition at a Glance

Role Summary

We are seeking an experienced Maximo Functional Subject Matter Expert (SME) to support a large-scale Maximo SaaS implementation at a world-class hospitality and resort destination in the United Arab Emirates. The engagement involves serving as a neutral, trusted advisor between the client's IT organization and its business operations teams to close identified gaps in the current implementation and drive alignment on functional requirements.

This is a hands-on, relationship-driven consulting engagement. The selected consultant will be expected to build strong working relationships with business stakeholders, review licensing and configuration options, conduct a comprehensive GAP analysis, and help both parties arrive at a solution that meets business needs within the current platform.

Key Responsibilities

• Serve as the functional SME bridge between the IT implementation team and business operations leadership, facilitating clear communication and shared understanding of requirements and solutions.
• Conduct a thorough GAP analysis of current Maximo SaaS configuration against documented and undocumented business requirements for Maintenance, Utilities, and Facilities.
• Review current licensing structure and advise on whether existing licensing supports business needs; identify alternative approaches where applicable.
• Act as a neutral third party to mediate and align the interests of IT and business stakeholders, helping both sides reach consensus on an acceptable path forward.
• Evaluate business processes specific to hospitality and resort facilities management and recommend appropriate Maximo workflows and configurations.
• Identify and document areas where business requirements can be met within the existing platform, and where workarounds, configuration changes, or additional modules may be needed.
• Work directly with a large, diverse group of business stakeholders across facility operations to gather input, validate findings, and communicate recommendations.
• Support change management activities by helping business leaders understand system capabilities and build confidence in the technology solution.
• Collaborate with the existing IBM Platinum Partner implementation team to assess technical feasibility of proposed solutions.
• Deliver clear, structured documentation including findings, recommendations, and a roadmap for gap remediation.

Required Qualifications

Maximo & Technical Expertise

• Demonstrated hands-on experience as a Maximo Functional SME, with specific expertise in IBM Maximo Application Suite (MAS) SaaS.
• Strong understanding of Maximo modules applicable to Maintenance, Utilities, and Facilities Management.
• Experience performing functional GAP analysis in enterprise asset management (EAM) or similar implementations.
• Ability to interpret Maximo licensing structures and advise clients on options and optimization.
• Familiarity working alongside IBM Platinum Partners or within IBM-led implementations is a plus.

Industry & Domain Experience

• Background in the hospitality industry – hotel, resort, or integrated entertainment/facilities environment strongly preferred.
• Understanding of the operational characteristics and maintenance workflows unique to hospitality and resort facilities, which differ significantly from industrial or Oil & Gas environments.
• Experience engaging directly with operations leadership and frontline teams in a client-facing consulting capacity.

Consulting & Interpersonal Skills

• Strong stakeholder facilitation skills; proven ability to navigate and de-escalate tension between IT and business teams.
• Demonstrated ability to build trust quickly with diverse groups of business counterparts, including senior and executive leadership.
• Excellent written and verbal communication skills; able to translate technical concepts for non-technical audiences.
• Self-directed, with the ability to manage ambiguity and deliver structured outcomes in a dynamic project environment.

Availability

• Must be available to begin the engagement within approximately two (2) weeks of client approval.

Equal Opportunity & Legal Compliance

This opportunity is posted in compliance with applicable laws and regulations in both the United States and the United Arab Emirates.

United States
We are an equal opportunity employer. All qualified candidates will be considered without regard to race, color, national origin, religion, sex, age, disability, genetic information, veteran or military status, sexual orientation, gender identity, or any other characteristic protected under applicable federal, state, or local law – including Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA), the Age Discrimination in Employment Act (ADEA), and all applicable state equivalents.

United Arab Emirates
This engagement is subject to compliance with UAE Federal Decree-Law No. 33 of 2021 on the Regulation of Labour Relations in the Private Sector, as well as applicable regulations issued by the Ministry of Human Resources and Emiratisation (MOHRE). All compensation, working arrangements, and contractual terms will comply with UAE labor law requirements where applicable to the consultant's engagement structure, including relevant provisions regarding workplace rights, working hours, and non-discrimination.

Candidates of all nationalities are encouraged to apply. Visa and work authorization requirements for UAE-based work will be discussed with qualifying candidates.Confidentiality Notice
The identity of the end client for this engagement is confidential and will be disclosed to qualified candidates at the appropriate stage of the selection process. All candidates are expected to treat any information shared regarding the client as strictly confidential.