Mechanical Support Warranty Representative

Love's Travel Stops & Country Stores

Oklahoma City, OK

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JOB DETAILS

SKILLS

Alternative Energy, Billing, Calculators, Claims Processing, Communication Skills, Customer Escalations, Customer Relations, Customer Service Software, Customer Support/Service, Data Entry, Detail Oriented, Documentation, Follow Through, Keyboards, Lift/Move 25 Pounds, Manual Dexterity, Microsoft Office, Multitasking, OEM (Original Equipment Manufacturer), Operational Support, Organizational Skills, Performance Metrics, Physical Demands, Presentation/Verbal Skills, Problem Solving Skills, Reporting Skills, Resolve Customer Issues, Team Player, Time Management, Truck Driver, Vehicle Fleets, Wholesale Industry, Writing Skills

LOCATION

Oklahoma City, OK

POSTED

30+ days ago

Welcome to Love's Our Truck Care Operations Support team is looking for a Mechanical Support Warranty Representative to provide exceptional customer service for the OEM warranty claim process. The Mechanical support dispatch is responsible for filing the OEM warranty claims as they come in through shop connect. Also staying in contact with our OEM Representative on the process with filling each claim and as well as fleet charge process.

Job Functions:

+ Provides the highest quality customer service and exceeds expectations of internal and external customers by handling all questions, with billing and inquiries of the filling the OEM warranty claims, With the highest degree of courtesy and professionalism.

+ Utilize proprietary and non-proprietary software systems to track, log, and file each claim and to follow up with the Mechanic Support Coordinators insuring each invoice is billed correctly before filing the warranty claim.

+ Creatively solves Truck Care shop issues and provides resolutions to the Truck Care Shops with OEM billing and Fleet Charge issues. Escalates issues as needed to the appropriate individuals or departments.

+ Detailed documentation of OEM Warranty and resolutions in case records, emails, etc. in a proficient, accurate, and timely manner.

+ Follow-up of Truck Care cases and escalations to management, other departments, customers, etc. and posts resolutions to case records.

+ Generates reporting daily, weekly, monthly, and quarterly regarding OEM Warranty and Fleet Charger performance metrics, resolution status, and historical trends.

+ Performs project functions for the team such as invoicing, warranty entry, support functions, reporting, etc.

+ Other duties assigned as needed

Experience and Qualifications:

+ HS Diploma or equivalent required

+ 2-3 years Warranty experience and data entry plus.

+ Hard skills: Microsoft Office knowledge, Customer Service Software, and 30+WPM

+ Soft Skills: Excellent verbal and written communication skills, customer focused, ability to learn quickly, strong management skills, team player, attention to detail, ability to resolve conflicts and diffuse situations, thorough follow-up, and ability to multitask

+ Previous experience with tire care or roadside service is a plus

Typical Physical Demands:

+ Requires prolonged sitting, some bending and stooping

+ Occasional lifting up to 25 pounds

+ Manual dexterity sufficient to operate a computer keyboard and calculator

+ Requires normal range of hearing and vision

+ Shift includes weekends and may include evenings or nights as needed

Our Culture:

Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture.

Love's is an Equal Opportunity Employer. Veterans encouraged to apply.
EOE-Protected Veterans/Disability

About the Company

Love's Travel Stops & Country Stores

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