Medical Assistant (69663)

Department: Medical Support

Position: Medical Assistant

Employee Category: Non-Exempt

Reporting Relationship: Practice Administrator

Character first Qualities:

• Attentiveness- Showing the worth of a person or task by giving my undivided concentration.
• Cautiousness- Knowing the importance of right timing in accomplishing right actions.
• Compassion- Investing whatever is necessary in healing the hurts of others.
• Dependability- Fulfilling what I consented to do, even if it means unexpected sacrifice.
• Initiative- Recognizing and doing what needs to be done before I am asked to do it.

Summary of Duties and Responsibilities:

The Medical Assistant performs foundational clinical duties under direction while developing proficiency in clinic workflows, service line expectations, and electronic medical record (EMR) processes. This role focuses on accuracy, consistency, and safe patient care.

Primary Duties and Responsibilities:

• Complete the clinical intake requirements. For example, measures and records patient specific information: height, weight, respiration, pulse, blood pressure, temperature, pulse oximetry (Sp02) and head circumference as appropriate, documenting accurately in the EMR.

• Administers immunizations under provider direction, including providing Vaccine Information Statements (VIS) updating OSIIS, and documenting accurately in the EMR.

• Collects patient specimens (e.g., throat and nasal swabs) following established protocols.

• Follows clinical policies, procedures, and standards to support patient safety, accuracy, and efficient clinic flow.

• Utilizes the EMR to complete assigned tasks accurately and timely.

• Uses standard medical/Psychiatric terminology and medication references as required for assigned duties.

• Demonstrates attention to detail to ensure accurate documentation, specimen handling, and task completion.

• Communicates effectively with patients, providers, and team members using appropriate written, verbal and non-verbal communication.

• Accepts feedback and incorporates coaching to improve performance and consistency.

• Manages assigned tasks using basic time-management and prioritization skills.

• Identifies patient concerns or issues and escalates appropriately.

• Demonstrates respectful, patient-centered interactions that value patient perspectives.

• May be required to float within the clinic to maintain business continuity.

• Psychiatric specialty clinics:

• Serves as a liaison with rural clinic staff to support clinic-to-clinic visits

• Assists in trouble shooting pharmacy and EPIC /evist scheduling concerns

• Ensures all screening tools and paperwork is completed timely

• Administers long-acting injections

• Supports Variety Care's accreditation as a Patient Centered Medical Home and our commitment to provide care to all Variety patients that is Safe, Effective, Patient Centered, Timely, Efficient, and Equitable. Provides leadership and works with all staff to achieve the goals of the "Quintuple Aim" of healthcare reform-to improve the experience of care, improve health outcomes, and decrease healthcare costs.

• Embodies the strength of personal character. Places value on being an open and honest communicator who displays high moral and ethical conduct, integrity, adaptability, and sound judgment. Must be a leader in the department and community. Result-oriented problem solver who is responsible and accountable.

• Performs other duties as assigned.