Medical Assistant (Behavioral Health)

Experienced Medical Assistants and/or new Medical Assistant graduates are welcomed!

The Behavioral Health Medical Assistant will function as a member of the behavioral health department and will assist in identifying gaps in care. The Behavioral Health Medical Assistant works primarily with the Psychiatric team, collaborating specifically with patient’s primary care provider, behavioral health provider, and department case manager, in order to assist with any medication management tasks. The Behavioral Health Medical Assistant is responsible for coordinating and supporting Behavioral Health and Medical services at all UHC sites, by conducting coordination in care activities, providing direct patient care, and initiating any referrals internally or externally.

PERFORMANCE AREA 1: Essential Duties and Responsibilities

• Escorts patients to the tele-psychiatry exam room, administers Outcome Measures (Audit-C, PHQ-9, GAD-7, DAST, and CAGE), measures and records vitals, in order to facilitate visit with psychiatric team.
• Performs administrative responsibilities, verifying demographics, assisting patients with filling out necessary paperwork, and making up follow-up appointments.
• Identifies any Behavioral Health gaps in care, and any quality metrics that need to be met by reviewing patient’s historical electronic medical record.
• Participates in regularly scheduled caseload consultation with team care including Primary Care, Behavioral Health Provider and/or Psychiatrist.
• Facilitates patient engagement and follow up in care with Behavioral Health and/or Tele-psychiatry.
• Facilitates referrals for clinically indicated services internally or outside the primary care clinic (e.g. Social services, mental health specialty care, and substance abuse treatment).
• Is responsible for appointment follow through and follow up, will track and document no shows for appointments.
• Assists with any additional documentation or requirements as they relate to patient’s prescriptions (i.e., TARS, Prior Authorizations), Assists patients with any medication concerns/requests.
• Maintain patient confidentiality in accordance to department policy and HIPPA guidelines.
• Assists with and Triages Crisis Calls if no Behavioral Health Provider is available.
• Attend and participate in required meetings, training and educational programs.
• Perform other functions as directed by the Director of Behavioral Health.

EDUCATION:

• High School graduate or GED.
• Completed training program in Medical Assisting from Accredited College.

LICENSE/CERTIFICATION:

• Possess a valid Lifesaving certificate

PRIOR EXPERIENCE:

• Minimum 2 years of experience in a health care setting, preferably in a Federally Qualified Health Center. 
• Previous experience working in Behavioral Health Department 

SKILLS:

• Bilingual (English/Spanish) required
• Able to quickly build and maintain rapport with patients and providers of differing backgrounds; team player
• Customer-service oriented
• Strong computer skills
• Familiar with adult learning and general training techniques
• Positive professional insight
• Flexibility and dependability
• Demonstrated good problem-solving skills; sound judgment
• Effective leadership/supervisory skills
• Modern office practices and procedures including email
• Intermediate computer skills
• Attention to detail and excellent follow-through on work tasks
• Able to handle multiple tasks simultaneously

The hourly wage range that UHC reasonably expects to pay for the position upon hire starts at $22 an hour. Our salaries are dependent on knowledge, skills, and experience.

In addition, our comprehensive benefits package for regular status employees includes:

• Medical, Dental, and Vision insurance with low premium cost
• Paid time off and paid holidays
• 401k plan with matching contribution
• Educational Assistance
• Employee discounts and more!