Medical Assistant

MEDICAL ASSISTANT

Department: Clinics - Infectious Diseases
Reports To: Provider | Office Manager
FLSA Status: Non-Exempt | Hourly
Employment Type: Full-Time | On-Site
Schedule: Assigned Based on Clinic Operational Needs

ABOUT MIDWAY SPECIALTY CARE

Midway Specialty Care is a nonprofit healthcare organization committed to providing high-quality, compassionate, and accessible care to the communities we serve. Through our growing network of locations and dedicated healthcare professionals, we work to create an environment where patients receive exceptional care and employees are empowered to make a meaningful difference.

Our continued growth depends on talented people who share our commitment to service, collaboration, accountability, and excellence. At Midway, every role contributes to our ability to strengthen our organization, support our teams, and deliver an exceptional experience for the patients and communities who depend on us.

WHY THIS ROLE MATTERS

At Midway, Medical Assistants are essential members of our patient care teams, helping create a welcoming, safe, and supportive experience for every patient.

We are seeking a skilled, compassionate, and adaptable Medical Assistant to join our team. This is a versatile, hands-on role that supports both back-office clinical care and front-office patient services to ensure efficient clinic operations and a seamless patient experience.

From performing phlebotomy and venipuncture, obtaining vital signs, and assisting providers with clinical procedures to managing patient check-in/check-out, scheduling, and documentation, our Medical Assistants play an important role in delivering high-quality, patient-centered care.

Working with patients receiving HIV, hepatitis, STI, and other infectious disease and specialty care services requires exceptional attention to safety, confidentiality, professionalism, and compassionate, nonjudgmental care.

The ideal candidate is clinically proficient, detail-oriented, and flexible, with the ability to transition between clinical and administrative responsibilities while supporting the needs of patients, providers, and the broader clinic team.

WHAT YOU'LL DO

• Patient Care & Clinical Support: Welcome patients, prepare them for examinations and treatments, obtain and accurately document vital signs, medical histories, and other relevant clinical information, and assist providers with patient care activities.

• Phlebotomy & Specimen Collection: Perform venipuncture, blood draws, and other authorized specimen collection procedures in accordance with training, demonstrated competency, applicable requirements, and established clinical protocols. Ensure proper specimen identification, labeling, handling, and preparation for laboratory processing.

• Clinical Procedures & Testing: Assist providers with examinations, treatments, and approved point-of-care testing while maintaining appropriate patient safety, infection prevention, and quality standards.

• Front-Office & Patient Registration: Support patient check-in and check-out, registration, demographic and insurance updates, insurance verification, appointment scheduling, and other administrative activities to ensure accurate records and efficient patient flow.

• Patient Scheduling & Coordination: Assist with appointment confirmations, follow-up scheduling, referrals, and communication between patients, providers, and other care team members to support continuity of care.

• Electronic Medical Records & Documentation: Accurately enter, update, and maintain patient information, clinical documentation, and visit-related records within the electronic medical record (EMR) system.

• Infectious Disease & Specialty Care Support: Provide compassionate, respectful, and nonjudgmental support to patients receiving HIV, hepatitis, STI, and other infectious disease or specialty care services, demonstrating sensitivity to patient needs, privacy, and confidentiality.

• Infection Prevention & Patient Safety: Consistently follow standard precautions, bloodborne pathogen safety practices, proper use of personal protective equipment (PPE), sharps safety, hand hygiene, cleaning and disinfection protocols, and other established infection prevention procedures to protect patients, colleagues, and the clinical environment.

• Patient Experience & Communication: Provide professional, compassionate, and culturally responsive service, address routine patient questions within the scope of the role, and escalate clinical concerns or sensitive matters to appropriate licensed staff.

• Clinical Readiness & Supply Management: Prepare and maintain examination rooms, equipment, and supplies; monitor inventory; support equipment cleaning and maintenance; and ensure clinical areas remain organized, safe, and ready for patient care.

• Front-Office & Back-Office Flexibility: Effectively transition between clinical and administrative responsibilities based on patient volume, staffing, and operational needs, helping maintain efficient clinic operations and a seamless patient experience.

• Regional Clinic Support & Coverage: Provide clinical and administrative support at other Midway Specialty Care locations within the assigned region and, when needed, across the organization's broader footprint. Travel and temporary clinic coverage will be coordinated with advance notice and appropriate scheduling based on operational needs.

• Team Collaboration & Accountability: Work closely with providers, nurses, office managers, and other team members to coordinate patient care, address workflow needs, and maintain consistent service and quality standards.

• Compliance & Confidentiality: Maintain patient confidentiality and comply with HIPAA, organizational policies, applicable healthcare requirements, and established clinical procedures.

• Perform other related duties as assigned.

WHAT YOU'LL BRING

• High school diploma or equivalent required.

• Completion of a Medical Assistant training program preferred.

• Medical Assistant certification or registration preferred.

• Previous Medical Assistant experience in a physician practice, outpatient clinic, or healthcare setting preferred.

• Knowledge of medical terminology, vital signs, clinical procedures, infection prevention, and patient care practices.

• Experience using electronic medical records and accurately documenting patient information.

• Strong organizational skills, attention to detail, and the ability to manage multiple priorities in a busy clinical environment.

• Excellent interpersonal and communication skills with a compassionate, patient-centered approach.

• Ability to work collaboratively with clinical and administrative team members.

• Ability to maintain patient confidentiality and follow HIPAA and applicable healthcare requirements.

• Availability to work on-site at one or more Midway locations within assigned region

WHAT WOULD SET YOU APART

• Experience with eClinicalWorks (eCW).

• Experience supporting both clinical and front-office operations.

• Previous experience in infectious disease, HIV care, primary care, or specialty healthcare.

• Experience with patient registration, patient care, phlebotomy and appointment coordination.

KEY COMPETENCIES

• Patient-Centered Care: Treats patients with compassion, respect, professionalism, and sensitivity.
• Clinical Accuracy & Safety: Follows established clinical procedures and maintains accurate patient documentation.
• Organization & Adaptability: Manages competing responsibilities and supports efficient clinic operations.
• Communication & Teamwork: Collaborates effectively with patients, providers, and colleagues.
• Confidentiality & Accountability: Protects sensitive patient information and consistently follows organizational policies.

WHAT SUCCESS LOOKS LIKE

• Patients experience welcoming, compassionate, and professional care.

• Clinical activities and patient documentation are completed accurately and efficiently.

• Providers and clinical teams receive dependable support throughout the patient visit.

• Patient safety, confidentiality, and infection prevention standards are consistently maintained.

• Daily clinic operations benefit from strong teamwork, communication, and attention to details.

WHAT WE OFFER

• Competitive pay – $18-21/hr. Commensurate with experience - with a pay-for-performance bonus opportunity.

• Comprehensive Benefits Package

• 401(k) – Invest in your future with our retirement plan.

• Paid Time Off

• Professional Growth – Opportunities for training, mentorship, and leadership development.

JOIN US!

At Midway Specialty Care, every role contributes to something bigger: helping patients access compassionate, high-quality specialty care and supporting the teams who make that care possible.

We are building an organization where talented people can do meaningful work, grow professionally, and help strengthen the experience of our patients, employees, and communities. If you are looking for an opportunity to bring your expertise to a growing healthcare organization where your contributions matter, we invite you to join us.

Ready to make an impact? Apply today and help us continue building stronger teams, better experiences, and exceptional care for the communities we serve.

OUR COMMITMENT TO INCLUSION

Midway Specialty Care is an equal opportunity employer and is committed to fostering a diverse, inclusive, and equitable workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

We provide reasonable accommodations for qualified applicants and employees in accordance with the Americans with Disabilities Act (ADA) and other applicable federal, state, and local requirements.

E-VERIFY PARTICIPATION

Midway Specialty Care participates in E-Verify to confirm employment authorization in the United States for all newly hired employees.

This job description is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with this position. While intended to provide an accurate reflection of the current role, Midway Specialty Care reserves the right to review, modify, add, remove, or reassign duties and responsibilities as needed to support organizational, operational, staffing, or business goals. Job descriptions may be reviewed and updated periodically. This job description does not constitute an employment contract.

MIDWAY SPECIALTY CARE IS A DRUG-FREE WORKPLACE.