Medical Assistant (Credentialed/Certified) - UI Health, University Health Services

Under the direction of the Physician, performs a variety of clinical and clerical services to support physician practice in a University Health Service clinic setting.

Duties & Responsibilities:

• A Certified Medical Assistant typically performs the following duties per healthcare facility protocols (federal, state and university) and specific duties assigned
• Maintains medical records in Electronic Health Records (EHR) systems, reviews and prepares EHR to ensure completeness prior to patient exam, obtains missing documentation; documents medical visits, observations, and related activities

Direct Patient Care Tasks

• Assists nursing/medical staff with tasks related to preliminary assessment, education, and documentation of patient condition and the presenting health complaint including:
• Obtains vital signs and other pertinent health information.
• Administration of basic tests as ordered by healthcare provider such as EKG, spirometry, pulmonary function test, audiometry test, Snellen and Titmus vison tests.
• Inform the patient of test preparations and provide directions to diagnostic/treatment areas.
• Assists medical/nursing staff with tasks or diagnostic/therapeutic procedures as appropriate based on experience, training and skill level.
• Responds to patient inquiries (both in person and virtual by telephone and electronic mail) and relays pertinent information appropriately to clinical staff.
• Transports or accompanies patients as directed.
• Administers approved injections as allowed by relevant protocol.

Indirect Patient Care Tasks

• Under direct supervision of clinical staff and following MD orders, assists in collection of COVID-19 and other tests and completes requisitions for diagnostic tests/procedures including urine and hair drug tests.
• Assists in collection and processing of patient specimens. Performs and documents point of care specimen testing.
• Performs necessary follow-up to obtain laboratory/test results and other pertinent medical record information; records lab data in the HER appropriately
• Maintains patient care environment in compliance with safety and infection control requirements including but not limited to ordering, stocking, and monitoring usage of linen, forms and supplies; disposal of soiled and used patient care supplies; disinfection of equipment.
• Performs and documents quality control tests on equipment as appropriate.
• Clean and disinfects equipment and maintain appropriate cleaning and maintenance logs per policy including refrigerator temperature log, pulmonary function log and audiometry log.
• Obtains pre-authorizations and referrals.

Administrative/Clerical Tasks

• Maintains patient files and medical records; extracts clinical/demographic information as required.
• Schedules patient appointments and reschedule when needed.
• Checks patients in and out, requisitions charts/studies, registers patients and activates accounts according to University Health Service procedures.
• Records lab data appropriately
• Assists other staff with office reception and business support functions.
• Collects cash payments from patients and keeps accurate record of cash collections.
• Performs related duties as assigned.
• Patient Needs Focus: Recognizes and addresses special needs, physical characteristics and behavior of diverse age and demographic groups as the patient population indicates and requires.
• Participates or assists with initiatives to promote effective process design, development and implementation of EHR and other technologies; participates in improvement projects and on assigned committees.