Medical Assistant

"I feel very appreciated at my job; my team works well together to achieve a vision and I'm proud to be a part of it. Everyone has love and empathy for our patients. We let patients know we care and help them get through the day or even just the next moment. My boss takes the time to listen to me, encourages me and trusts me." Sabia M, Medical Assistant.

RCA's Passion

In 2013, Recovery Centers of America (RCA) announced a goal: Save one million lives from the disease of addiction. We're working fast and hard to fulfill that promise, with over 11 facilities that offer evidence-based inpatient, outpatient, and medication-assisted treatment 24 hours a day, 365 days a year.

We know one size doesn't fit all when it comes to addiction treatment; that's why we tailor our treatment for each patient and offer specialized programs for patients with trauma and multiple recurrences, as well as programs for older adults, first responders, and more.

We believe in the power of local treatment, because families are a huge part of the treatment and recovery process at RCA. Our family program rebuilds, restores, or strengthens family relationships.

Our curriculum, resources, and evidence-based care were created to help patients not just achieve recovery, but maintain it for life. All of our services and treatment are delivered by clinical expertise - that's where you come in.

All of our services and treatment are delivered by clinical expertise - that's where you come in.

As a Medical Assistant, you'll be a part of our exciting mission of helping millions of people jumpstart their recovery. Your medical expertise will aid in patient recovery, as you support and implement effective techniques while making a difference in the lives of patients, their families, and communities.

If you're looking for a fulfilling, life-changing job, Recovery Centers of America is the right place for you. And you're the right candidate for us!

Position Overview: The Medical Assistant performs administrative and certain clinical duties under the direction of a licensed personnel. Administrative duties may include scheduling appointments, maintaining medical records, billing, and coding information for insurance purposes. Clinical duties may include taking and recording vital signs and medical histories, preparing patients for examination, drawing blood, and administering medications as directed by licensed personnel.

Specific Responsibilities:

• Obtain health related information from newly admitted patients as indicated.
• Assist in the performance of medical safety searches.
• Ensure patient and environmental safety per monitoring processes, e.g., Unit Safety and Patient Rounds.
• Maintain a clean, safe environment for facility personnel, patients and their families.
• Stock and maintain nursing units with necessary supplies.
• Provide the Licensed Nurse with patient information to assist him/her in the daily evaluation and planning of patient care.
• Report significant findings: e.g., notable changes in patient's physical or mental condition to licensed personnel.
• Under the direction of a licensed professional, assist in provision of care as indicated in the interdisciplinary treatment/ recovery plan.
• Closely monitor patients on special observational status; report and record behavioral changes.
• Assist patient with ADLs as needed.
• Collect and label laboratory specimens as directed in the policy and procedure manual.
• Implement the mission, values and philosophy of the nursing department in all aspects of patient care delivery.
• Assist the licensed nurse in the implementation of the nursing process to patient care.
• Perform all duties in a cost-efficient manner by the judicious use of supplies and the safe guarding of equipment.
• Assist the licensed nurse with patient/family teaching as directed.
• Participate in performance improvement and quality assurance activities.
• Utilize effective communication skills in interacting with all consumers, including patients, their families and members of the multidisciplinary team. Reports changes state to the licensed nurse.
• Assist in orientation of new personnel.
• Develop a rapport with co-workers that is conducive to effective teamwork and patient care.

Education and Experience:

• Current State CMA certification. Acceptable standing with the Nurse Aide Registry as applicable and one-year experience working with addiction services;
• Excellent organizational skills with the ability to prioritize workload and meet deadlines.
• Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
• Strong knowledge of Microsoft Word Suite including Word, Excel, and PowerPoint

Competencies:

• Customer Service: Demonstrates concern for meeting internal and external customers' needs in a manner that provides satisfaction for the customer within the resources that can be made available.
• Problem Solving: Identifies problems, involves others in seeking solutions, conducts appropriate analysis, searches for best solutions; responds quickly to new challenges.
• Communication Proficiency: Comfortable using a broad range of communication styles, and ability to choose appropriate, effective ways to communicate to different audiences in diverse situations.
• Flexibility: Is open to change and new information; adapts behavior and work methods in response to new information, changing conditions, or unexpected obstacles. Adjusts rapidly to new situations warranting attention and resolution.
• Decision-making: makes good decisions based on sound understanding and evaluation of relevant information; gathers information and involves others as appropriate

Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. The noise level in the work environment is usually moderate.

Physical Demands: While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands to finger, handle or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move objects up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision and the ability to adjust focus.

Travel: Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.

A former patient may not be hired at the same location where they were treated until a minimum of one year has elapsed since the completion of their treatment at that location. Former patients may be considered for employment at other RCA locations within a year after treatment. This consideration will be subject to the standard hiring process and must not compromise ethical standards, patient care, or the reputation of RCA.